Advancement Services Manager

Agency

Department

The Advancement Services Manager is responsible for the strategic oversight and daily operations of advancement services in support of the Texas A&M University San Antonio and the A&M-San Antonio Foundation. This position ensures the integrity accuracy and security of donor and gift data and leads all functions related to database administration gift processing receipting acknowledgements and gift reconciliation. Reporting to the Vice President for University Advancement the Advancement Services Manager supervises the Advancement Services Coordinator and serves as the primary liaison between Advancement the Foundation and the Universitys Division of Finance and Administration to ensure accurate financial reporting and compliance.

Salary: $70000

Responsibilities:

Database Administration & Data Integrity

• Serve as the primary administrator for Blackbaud Raisers Edge NXT ensuring optimal system performance data integrity and adherence to best practices.

• Develop implement and enforce data standards policies and procedures for gift entry constituent records and reporting.

• Perform regular data audits imports exports and cleanup to maintain accuracy and consistency.

• Manage user access security roles and system enhancements.

Gift Processing & Stewardship Operations

• Oversee the timely and accurate processing of all gifts including cash checks credit cards pledges matching gifts wire transfers and other contributions.

• Ensure proper gift coding fund designation and compliance with donor intent and institutional policies.

• Supervise the preparation and distribution of tax receipts acknowledgements and stewardship communications.

• Lead gift disaggregation/distribution processes to ensure correct allocation across funds campaigns and designations.

Financial Reconciliation & Compliance

• Coordinate closely with the Division of Finance and Administration to reconcile gift records between the advancement database and financial systems.

• Ensure accurate and timely transfer of funds to appropriate Foundation and University accounts.

• Prepare reconciliation reports and resolve discrepancies in a timely manner.

• Maintain compliance with CASE standards IRS regulations and institutional policies.

Reporting & Analytics

• Develop and deliver standard and ad hoc reports to support fundraising leadership and Foundation operations.

• Maintain dashboards and data insights to inform strategy and decision making.

• Support campaign/appeal tracking donor analytics and performance metrics.

Supervision & Team Leadership

• Supervise and mentor the Advancement Services Coordinator providing training performance management and professional development.

• Establish workflows and ensure efficient high-quality service delivery across advancement operations.

Collaboration & Process Improvement

• Partner with advancement staff foundation leadership and campus stakeholders to improve systems processes and reporting capabilities.

• Identify opportunities for automation and operational efficiency within Blackbaud NXT and related systems.

• Support audits campaign initiatives and special projects as needed.

Work Environment: This position operates in a professional office environment with standard business hours; occasional extended hours may be required during peak periods or campaigns.

Required Education and Experience:

• Bachelors degree or higher in related field.

• Five (5) years of related experience.

Preferred Education and Experience:

• 35 years of experience in advancement services nonprofit operations or database administration.

• Hands-on experience with Blackbaud Raisers Edge NXT (or similar CRM).

• Experience with financial reconciliation and working with accounting teams.

• Experience in higher education advancement or foundation operations.

• Experience supervising staff.

Knowledge Skills and Abilities:

• Strong organizational and project management skills.

• Strong knowledge of gift processing receipting and donor database management.

• Strong analytical and reporting skills.

• Ability to manage confidential information with discretion.

• Excellent communication and interpersonal skills.

• Ability to prioritize and manage multiple deadlines in a fast-paced environment.

• Commitment to customer service and continuous improvement.

• High level of accuracy attention to detail and data integrity.

• Familiarity with CASE reporting standards and IRS regulations related to charitable giving.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.