Development Operations Manager

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB DESCRIPTION

Job Title:	Development Operations Manager	Reporting Office:	New York City
Department:	External Relations	Job Classification:	Fulltime; Exempt
Supervisor:	Senior Director of Development	Union Classification:	Union
Accountable To:	Vice President of External Relations Grants Manager Development Manager	Last Updated:	3/20/2026

Purpose of the Job

The Development Operations Manager is responsible for strengthening the systems processes and infrastructure that supports fundraising at Human Rights First. This role ensures that fundraisers and leadership have reliable accessible data and tools to drive donor engagement and revenue. Working independently and in close collaboration with Development Finance and the Executive Team the Manager optimizes core platforms primarily Virtuous CRM while building streamlined user-friendly systems. The Manager leads day-to-day fundraising operations including gift processing reporting and data integrity and supports the planning and logistics of the organizations annual gala. As a single-contributor role the Manager owns work end-to-end and plays a key role in advancing a high-performing data-informed development function.

This is a remote first position; however the employee will be expected to be onsite for meetings events and other organizational needs as required.

Major Duties and Responsibilities

Development Operations & Data Management

Manage day-to-day fundraising operations including gift processing pledge tracking donor acknowledgements and constituent record updates in Virtuous CRM.
Ensure data accuracy and integrity across all systems and maintain organized Development files and materials.
Produce regular reports on fundraising activity and cash flow and partner with Finance on reconciliation of income pledges and campaign revenue.

Systems & Process Optimization

Oversee and optimize the use of core platforms (primarily Virtuous CRM) to improve data access usability and workflow efficiency.
Design and implement streamlined centralized processes and tools to support fundraising operations.
Conduct regular audits of systems and shared resources to ensure information is current accurate and relevant.
Evaluate and apply emerging technologies including internal/enterprise AI tools to enhance operational effectiveness.

Project Management & Cross-Functional Collaboration

Lead end-to-end management of operational improvement projects from identifying needs through implementation and refinement.
Collaborate with Development Finance IT and other stakeholders to align systems processes and reporting.

Events & Annual Gala Support

Support the planning and execution of fundraising events including the annual gala.
Coordinate event logistics such as vendors venues timelines budgets registration and communications.
Partner with Finance on budget tracking expense management and post-event reconciliation and with Communications on event materials.
Provide on-site and technical support including equipment setup testing and breakdown.
Ensure a high-quality experience for donors and guests across in-person and virtual events.

Administrative Support

Provide general administrative support to the Development team including scheduling meeting coordination note-taking and tracking action items.
Take on additional responsibilities as needed to support departmental and organizational priorities.

Diversity Equity Inclusion and Accessibility Competencies (DEIA)

Human Rights First acknowledges the existence of systemic and structural biases and believes it is necessary to be strategic and intentional in pursuing diversity equity inclusion and accessibility in all aspects of governance operations and programming. As an employee you are expected to:

Support adoption of best practices to create a more diverse equitable inclusive and accessible work experience for colleagues and external partners.
Strive to consider the people places and cultures that might be missing from your work and look for opportunities to increase inclusivity in all the work you do.
Support the mission of Human Rights First in all interactions with colleagues and stakeholders.
Dedicate efforts to enriching DEIA consciousness throughout our office-wide interactions.
Foster a culture of diversity equity inclusion and accessibility by promoting adherence to the standards delineated in the Culture of Respect and Teamwork statement in the Employee Handbook.

Required Knowledge Skill and Experience

Bachelors degree or equivalent experience and at least five (5) years of relevant experience in development operations including CRM management data integrity reporting and cross-functional project coordination; experience supporting fundraising events and gala logistics preferred.
Exceptional writing ability.
Highly organized superior attention to detail and follow-through.
Ability to handle confidential information with discretion.
Strong time management skills.
Ability to inspire and motivate others to achieve common goals.
Proficiency in MS Office applications especially Excel and Word as well as Web-based research.
Proficiency in Zoom or similar webinar and meeting platform.
Experience with database management; Classy GoFundMe Pro and Virtuous preferred.
Excellent and timely interpersonal and communication skills both written and verbal.
Capacity to take initiative be proactive prioritize duties and work independently while functioning as a member of a team.
Creative energetic thinker willing to collaborate as a team member on diverse efforts.
Dedication to Human Rights Firsts mission.

Required Experience:

Manager

JOB DESCRIPTIONJob Title:Development Operations ManagerReporting Office:New York CityDepartment:External RelationsJob Classification:Fulltime; ExemptSupervisor:Senior Director of DevelopmentUnion Classification:UnionAccountable To:Vice President of External Relations Grants Manager Development Manag...