Junior SAP Support Engineer

Arendonk - Belgium

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Ravago is a leading international group active in the recycling distribution and compounding of plastics rubber and chemicals. Founded in Belgium Ravago has grown into a global organization with more than 10000 employees worldwide.

Despite its international scale Ravago remains a true family-owned business characterized by a long-term vision entrepreneurial mindset and a strong focus on continuous improvement and people development.

As a Junior SAP Support Engineer you will contribute to the smooth operation of our SAP environment by delivering responsive and high quality support.
You will join a team of five colleagues and take responsibility for resolving incidents processing service requests and implementing small system changes.
A key part of the role is maintaining accurate documentation to ensure operational continuity and consistent service quality.

Requirements

We are looking for someone who:

Is well organized and able to analyse a problem in a short timeframe

Possesses strong troubleshooting skills with the ability to distinguish between functional and technical issues.

Is motivated to help people facing IT challenges

Communicates clearly with business users SAP consultants and technical IT specialists.

Shows an eagerness to dive into SAP modules (e.g. SD MM FI WM) and gradually build functional knowledge.

Feels comfortable working with remote teams and collaborating across different time zones.

Understands the impact of IT on business

Loves to work in a team

Is fluent in English fluency in the local language is a strong advantage

Holds an HBO Bachelor or WO Bachelor/Master

Has no prior SAP experience No problem an eagerness to learn is what we value most.

Scope

You will operate within the IT department and support employees across the entire organization.

Principal responsibilities/tasks

Provide support on the SAP S/4 HANA system.

Monitor SAP system performance and proactively identify potential issues before they impact users.

Perform initial analysis of interface errors and coordinate with integration teams when needed.

Execute basic configuration changes under guidance from senior consultants.

Collaborate with functional and technical teams to test small enhancements or fixes.

Ensure proper routing and follow-up of tickets requiring escalation to external vendors or internal expert teams.

Ensure continuous service delivery aligned with agreed service levels.

Track and document known issues workarounds and solutions for internal knowledge base use.

Maintain and update documentation to ensure a stable environment.

Inform train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.

Develop and update FAQ and knowledge base documentation.

Stay well informed about new developments.

Utilize ServiceNow as the ITSM platform.

Key contacts

Contact with every employee @ Ravago
Reports to: Application Service Delivery (FinApps) Lead

Full-time position with a competitive salary and additional benefits;
Workplace located in Arendonk with the possibility of working from home several days per week;
The opportunity to work in an international team;
Internal training program and opportunities for further development.

Required Experience:

Unclear Seniority