US Pension and Retirement
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Location- Gurugram
Responsibilities
Good understanding about Defined Contributions- US retirement plans401k & Pension calculations like termination benefits and Estimates .
Strong understanding of client plan provisions/product & processing guidelines and SLA metrics
Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge analysis and interpretation
Research complex Benefits issues and formulates resolutions/ recommendations by analyzing fact patterns and applying plan provisions and best practices
Resolve tasks in accordance with due dates and ensure process is well documented
Create adhoc reports as required to support client service delivery functions
Provide day-to-day client and third party administrator contact for participant processing inquiries
Participate & contribute in daily huddles and status meetings
Document task/ workflow analysis and comments in a concise effective manner such that it can be easily understood by participant
Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality
Work with the client team across shores to deliver against client requirements
Proactively identify training needs and provide necessary coaching as required to BOAs
Proactively seek performance feedback to build & enhance knowledge
Build and leverage partnerships across shores to deliver against client requirements
Create robust documentation & SOPs for transition of activities between Ops and Shared Services combined with ongoing coaching
Document task/ workflow analysis and comments in a concise effective manner such that it can be easily understood by the broader team
Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channel
