Senior Manager, Customer Renewals
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Job Location:
Tysons Corner, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Role: The Senior Manager Customer Renewals will lead a team of direct reports responsible for driving customer retention and growth across a portfolio of North America-based clients. This individual will oversee customer renewals negotiate contracts and guide customers through cloud migration initiatives ensuring adoption of Strategy technology solutions. The role requires a balance of strategic leadership customer-facing expertise and operational excellence.
Key Responsibilities:
- Lead mentor and manage a team of Customer Renewal Specialists fostering a high-performing collaborative culture.
- Own the end-to-end subscription and contract renewal process including forecasting quoting negotiation and collection of customer approvals.
- Partner with Sales Customer Success Product and Marketing teams to define account strategies cloud adoption plans and revenue objectives.
- Collaborate with Sales and Customer Success to identify opportunities for upsell cross-sell and improved product adoption.
- Negotiate renewal terms pricing and contracts with senior-level stakeholders to maximize retention and growth.
- Develop strategies to prevent churn and defend against contract attrition.
- Stay informed on industry trends SaaS best practices and emerging technologies to provide strategic guidance to customers and internal teams.
Qualifications :
- 5 years of experience in customer-facing roles preferably in SaaS cloud or enterprise software environments.
- Proven experience managing a small team of high-performing individuals.
- Demonstrated ability to drive cloud migrations renewals and customer negotiations.
- Strong executive presence; comfortable engaging with senior-level stakeholders.
- Exceptional communication and relationship management skills.
- Analytical mindset with ability to interpret data to inform strategy.
- Client-focused with a track record of advocating for customer success.
- Self-starter able to identify areas for process improvement and implement solutions.
- Bachelors degree or equivalent experience; advanced degrees a plus.
- Fluent in English; additional languages a plus but not required.
Additional Information :
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race creed color religion national origin gender sex sexual orientation gender identity disability veteran status age genetic information or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at .
Visit Strategys Careers page for additional information.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
We provide powerful software solutions and expert services that empower every individual with actionable intelligence, helping enterprises unleash the full potential of their people and investments. Our analytics and mobility platform delivers high-performance business applications th ... View more
