Technical Support Representative (Parental Leave Coverage)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Why join us
Were on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions we empower our customers to express themselves connect with the world and live richer lives.
At Tobii Dynavox you can grow your career within a dynamic global company that has a clear impactful purpose - with the flexibility to also do what truly matters to you outside of work. Whats more youll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team youll have the power to make it happen. Youll solve challenges deliver solutions and develop new efficient processes that make a direct impact on our customers lives.
As a Technical Support Representative you will join our multilingual Technical Support team to whom users professionals and partners turn to when in need of this experience you will be the voice of TobiiDynavoxto our users and partners in the United Kingdom and Ireland markets anddeliver high-quality technical support while gaining in-depth knowledge of our diverse portfolio of products.
While yourpreviouswork experience is important we also value finding a strong cultural fit. Youdontneed to be an ITexperthowever wegreatly appreciateyour curiosity and interest in technology and your familiarity with using both Windows and Apple products. If you enjoy helping people and solving problems through collaboration and technology you can contribute significantly and thrive in this role!
Please note:This is a full-timefixed term (parental leave cover through May 2027) andonsiterole at our office inStockholm Östermalm. Our working hours are8am-5pmfrom Monday to Friday.
In this role you will:
Assistcustomers partners and internal colleagues with any technical inquiries and supporting requests about our products. Build understanding of product featuresfunctionalitiesand best practices empowering them to resolve issues independently.
Troubleshoot issues across our hardware and software platforms via phone emailchatand remote desktop sessions collaborating with developers and other stakeholders when necessary.
Nurture andmaintainstrong customer relationships bydemonstratingempathy patience and commitment to their success whatever that looks like for them.
Collaborate with our marketing team tomonitorour social media channels.
Assistin the development and maintenance of technical documentation such as articles FAQs and user guides tailored for target regions.
What Were Looking For:
Proficiencyin written and spoken Swedish is; spoken Danish is preferred and Norwegian is considered an advantage.
Previousexperience in customer-facing role such as customer service technical or product support. Familiarity with Windows and/or iOS environment is a great asset.
Experience with CRM and ERP systems (such as Salesforce or Dynamics) is a great asset.
Empathic approach and skills in problem solving and active listening to resolve technical issues whilemaintaininghigh customer satisfaction are.
Communication and collaboration skills to interact with tech-savvy people while making computer novices feel supported and understood.
Educational background in relevant fields such as Speech-Language Pathology and Linguistics isaadvantage but not necessary.
Please note:This position is not an engineering or IT development role. We are looking for someone with a technical foundation and strong troubleshooting ability butabove all acustomer-focused mindset. Success in this role comes from your ability to listen empathetically communicate clearly and support users with patience and carenot from advanced programming or hardware engineering skills.
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So if you want to change lives while growing your own career wed love to hear from you.
Where we stand:
We believe diversity not only enriches our workplace culture but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators better problem solvers and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity human dignity and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race color sex sexual orientation gender identity religion disability age veteran status ancestry or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled
Required Experience:
Unclear Seniority
Key Skills
About Company
Communication apps, speech generating devices, eye trackers and eye gaze/eye-controlled devices for people with disabilities and special needs who require AAC.
