Sr. Manager, Project Management Security Experience!

Interface Systems is a leading managed services provider delivering business security managed network UCaaS and business intelligence solutions to distributed enterprises. We help the nations top brands strengthen security streamline connectivity improve operational visibility and reduce IT costs through scalable technology and connected insights.

Our mission is to simplify operations safeguard people and assets and deliver relentless support across multi-location environments.

Overview

The Sr. Manager Project Management leads a team of Project Managers responsible for delivering new customer installations technology deployments and multi-site enterprise rollouts.

This role ensures project delivery of excellence through strong leadership process discipline operational rigor and proactive communication.

The Sr. Manager establishes team standards drives adherence to PMO workflows and provides oversight across project onboarding scheduling execution financial controls customer communication forecasting and closeout.

This role requires a hands-on leader who can coach PMs remove obstacles collaborate cross-functionally and ensure projects are executed efficiently accurately and in alignment with customer expectations.

Responsibilities

• Lead coach and develop a team of Project Managers including hiring onboarding training performance guidance and day-to-day leadership.

• Define implement and enforce PMO standards for communication documentation customer engagement and project execution.

• Oversee the full lifecycle of customer installation projects including onboarding scope validation scheduling materials readiness field coordination risk mitigation and customer communication.

• Review scopes of work and job documentation to ensure projects can be delivered as sold and escalated appropriately when risks or gaps are identified.

• Ensure PMs prepare and maintain centralized project plans run recurring customer calls document milestones and execute all job-level workflows accurately.

• Partner with CIS Scheduling Supply Chain Field Operations and Customer Experience to ensure on-time delivery and resolution of exceptions.

• Maintain oversight of financial workflows including WIP management forecasting accuracy deposit billing and job cost review.

• Monitor installation backlog ensuring PMs maintain book-to-bill expectations and accurate target installation dates.

• Ensure timely and accurate project closeout including documentation financial packet submission and communication back to customers and internal teams.

• Drive improvement of cross-functional workflows SOPs and operational handoffs within the PMO and across Customer Delivery.

• Serve as escalation point for PMs customers field partners and internal teams regarding scheduling issues communication gaps and project risks.

• Develop reporting and dashboards to provide leadership visibility into project performance WIP health forecast accuracy installation timelines and team workload.

• Facilitate change management efforts related to PMO tools processes and standards.

• Ensure PM compliance with all operational systems including ProjectsForce Navision Oracle Filebound and reporting tools.

• Champion a culture of accountability communication urgency and customer focus across the PMO.

Qualifications

• 5 years of leadership experience in project management operations service delivery or related field.

• Demonstrated success managing customer-facing teams and delivering multi-site or complex deployment programs.

• Strong operational discipline with experience implementing processes KPIs SOPs and cross-functional workflows.

• Skilled in identifying operational inefficiencies solving systemic problems and improving performance through structured methods.

• Ability to lead teams through change drive adoption of new processes and enforce standards.

• Strong written and verbal communication skills including executive-level communication.

• Ability to manage escalations with professionalism urgency and sound judgment.

• Proficiency with Microsoft Office Suite (Excel Word PowerPoint) and project management systems; familiarity with ProjectsForce Navision Oracle or Filebound preferred.

• Strong sense of ownership accountability and follow-through; proven ability to work independently and manage multiple priorities.

• Customer-focused mindset with the ability to balance customer needs with operational requirements.