Assistant General Manager

Uncommon Hospitality

Job Location:

Ogunquit, ME - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Uncommon Hospitalitywe firmly believe that every person is unique every place is distinct and every memorable travel experience isuncommon. Family-owned and relationship-focused we are a hotel management and development company dedicated to creating those experiences while enriching the lives of our guests empowering our people to reach their potential and actively participating in our community.

We are seeking an Assistant General Manager to help operate The Admirals Inn inOgunquit Maine.

This role is ideal for someone who blends operational excellence with genuine hospitality while bringing steady leadership attention to detail and a hands-on approach to daily operations. This is a highly hands-on role. You will regularly work the front desk support food & beverage operations and assist across departments. This is not a desk-based management position

Perks and Benefits:

As a valued member of our team you will be eligible for the various benefits:

Discounted Hotel Stays Across New England and within the Small Luxury Hotel brand
Individual Coverage for Health Dental & Vision
Unlimited PTO Policy
Annual Bonus
Discounted meals at our partner restaurants The Helm Wayside TavernTwinflower Cafe and Fiveof Clubs
Generous Parental Leave
Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions
Access to career development and advancement courses

Assistant General Manager The Admirals Inn

Job Category: Full Time Exempt
Location: Ogunquit ME
Travel Required: Minimal; primarily on-site

Reports To: Hotel General Manager

Direct Reports: Front Desk Housekeeping and other operational team members

Key Relationships:

Internal: Hotel General Managers Operations Manager Home Office Leadership
Department Managers
External: Guests Local Business Partners Vendors

Job Summary

The Assistant General Manager (AGM) supports the Hotel General Manager in overseeing the daily operations of The Admirals Inn. This role plays a key part in maintaining financial performance operational consistency and high-quality guest experiences while supporting the development of team members in alignment with Uncommon Hospitality practices.

The AGM serves as both a leader and a hands-on operator stepping in where needed reinforcing accountability across departments and acting as a trusted partner to the General Manager. This role requires sound judgment a proactive approach and the ability to take ownership of outcomes while maintaining a composed and professional presence in a dynamic environment.

Role and Responsibilities

Financial & Administrative Management

Support the General Manager in managing payroll scheduling and labor controls to align with budgeted targets.
Monitor daily labor costs and staffing levels making real-time adjustments to ensure efficiency without compromising service.
Assist in tracking departmental expenses and identifying opportunities for cost control and operational efficiency.
Prepare and review daily weekly and monthly operational reports as directed by the GM.
Maintain a working understanding of property-level financial performance including revenue trends and expense management.

Leadership & Team Development

Support the hiring onboarding and training of team members ensuring alignment with Uncommon Hospitality standards and culture.
Lead by example demonstrating professionalism accountability and a steady leadership presence.
Provide consistent coaching feedback and performance support to team members and supervisors.
Assist in conducting performance evaluations and addressing performance concerns in a timely and constructive manner.
Foster a positive respectful and inclusive work environment aligned with the Uncommon Hospitality People Charter.
Recognize and celebrate team contributions to reinforce engagement and morale.

Operational Leadership & Best Practices

Support the General Manager in overseeing all day-to-day hotel operations ensuring consistency across departments.
Ensure all standard operating procedures and brand standards are clearly understood and consistently executed.
Monitor property conditions including cleanliness maintenance and safety addressing issues promptly.
Identify operational gaps and inefficiencies and implement practical timely solutions.
Coordinate across departments to ensure smooth daily operations and effective communication.
Support implementation of new processes systems or initiatives introduced by leadership.

Guest Experience & Service Excellence

Serve as a visible and approachable leader regularly engaging with guests and team members.
Ensure all guests are welcomed and acknowledged in alignment with Uncommon Hospitality service standards.
Proactively monitor guest satisfaction and address concerns with professionalism urgency and care.
Support the team in delivering thoughtful consistent and personalized service experiences.
Review guest feedback and online reviews identifying trends and opportunities for improvement.
Reinforce a culture where hospitality is intentional consistent and genuine in every interaction.

Sales & Marketing Support

Support the execution of marketing initiatives promotions and packages at the property level.
Ensure consistent messaging and presentation across guest-facing platforms and on-property materials.
Assist in building and maintaining relationships with local businesses and community partners.
Represent the property professionally in the local market and support community engagement efforts.

Core Requirements

Excellence Driven
Accountable
Strong Communicator
Detail Oriented
High Integrity

Preferred Skills

24 years of hospitality front desk food and beverage or hotel operations experience
Prior supervisory or leadership experience preferred
Strong organizational and problem-solving skills
Familiarity with hotel systems (PMS POS scheduling tools)
Ability to manage multiple priorities in a fast-paced environment

Additional Notes

This is a full-time on-site role requiring flexibility including evenings weekends and holidays. The position involves extended periods of standing and movement throughout the property. Candidates must be able to lift up to 50 lbs and respond to the physical demands of a dynamic hospitality environment.

Required Experience:

Director