Director, Emergency Management and Command Center
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Job Location:
Franklin, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Director of Emergency Management & Command Center Operations
Position Summary
The Director of Emergency Management & Command Center Operations is responsible for designing implementing and leading the organizations enterprise emergency management and incident command capability. This role oversees the planning activation and operation of a centralized command center to manage natural disasters operational disruptions technology outages and other enterprise-level incidents impacting patient care and business continuity.
The Director serves as a key operational leader during crises and ensures the organization is prepared and trained with proven readiness to respond effectively across all facilities and corporate functions.
Key Responsibilities
Emergency Management & Incident Command
Design implement and maintain an enterprise emergency management program aligned with HICS/NIMS principles
Establish and operate a centralized Enterprise Command Center capable of supporting multi-facility incidents
Serve in a leadership role during activations including Incident Commander or senior command staff advisor as appropriate
Command Center Operations
Develop command center activation criteria governance and standard operating procedures
Coordinate real-time situational awareness decision-making and executive communications during incidents
Integrate clinical operations IT facilities supply chain HR communications and external partners into incident response
Preparedness Planning & Exercises
Oversee hazard vulnerability analyses (HVAs) and enterprise preparedness planning
Lead tabletop exercises functional drills and full-scale exercises across hospitals and corporate teams
Ensure after-action reviews and corrective action plans are completed and tracked
Business Continuity & Resilience Integration
Partner with Business Continuity Disaster Recovery Cybersecurity and Risk Management leaders to align response and recovery strategies
Support continuity planning for extended disruptions (e.g. EHR downtime regional disasters workforce shortages)
Translate lessons learned into improved policies playbooks and training
Leadership & Governance
Establish clear roles accountability and escalation pathways for incident management
Provide executive briefings during incidents and post-incident reviews
Represent the organization with regulators emergency management agencies and healthcare coalitions as needed
Qualifications
Required
Bachelors degree in Emergency Management Public Health Healthcare Administration or related field
5 years of progressive experience in emergency management incident command or healthcare operations
Demonstrated experience running or supporting an incident command center
Strong leadership communication and decision-making skills under pressure
Preferred
Healthcare system experience across multiple hospitals or regions
Familiarity with HICS NIMS FEMA ICS and Joint Commission emergency management standards
Certifications such as CEM CHEP or equivalent
Reporting Relationship
Reports to Senior Vice President of Risk Management
Works closely with Clinical Operations IT Facilities Communications Security and Business Continuity leadership
Required Experience:
Director
Key Skills
About Company
For more than 40 years, CHS has been developing and operating healthcare delivery systems committed to helping people get well and live healthier.
