Technical Program Manager, Service Center Operations
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Zoox our Logistics and Service Operations teams are dedicated to ensuring seamless scalable and efficient processes that keep our fleet moving. We value collaboration innovation and a commitment to operational excellence. This role provides the opportunity to lead transformative logistics and infrastructure programs directly supporting the expansion and operational readiness of our autonomous fleet.
You will be part of a passionate team building and standardizing service center systems that ensure readiness for scale while driving continuous improvement. You will play a pivotal role in our rapid growth simultaneously managing service programs across various cities this year with plans for continued nationwide expansion in the years to follow. Our culture thrives on openness shared learning and supportive risk-taking while striving to make cities safer smarter and more sustainable. This role offers significant leadership ownership and professional growth opportunities in a fast-paced high-impact environment.
In this role you will:
Manage and scale logistics service operations and distribution of materials nationwide laying the groundwork for continued expansion in subsequent years.
Partner closely with inbound and outbound transportation to resolve daily logistical roadblocks and help drive long-term supply chain and transportation strategies.
Drive programs cross-functionally with fleet and base operations materials planning engineering supply chain quality and logistics operations teams to ensure seamless execution and alignment across all sites.
Spearhead new city launches by driving new infrastructure planning facility buildouts and operational readiness from concept to execution.
Establish critical service center performance metrics to monitor material availability fleet readiness and logistics performance delivering regular updates to stakeholders.
Define and manage processes and operating procedures to ensure all teams clearly understand deliverables timelines and risks enabling clear communication across regional sites.
Define program scope milestones KPIs and success criteria aligned to business goals
Travel up to 40% within the United States to oversee new city launches manage infrastructure initiatives and directly support regional service operations alongside regular travel between Bay Area facilities.
Qualifications:
Bachelors or Masters degree in Engineering Supply Chain Business Operations or a related field.
6 years of TPM logistics fleet operations or service center experience in high-scale fast-paced industries (e.g. automotive aerospace mobility or complex logistics).
Proven expertise in leading complex multi-site programs from design through implementation with a strong ability to manage schedules track milestones and mitigate risks across multiple geographic locations.
Strong track record of driving organizational change and adopting new standards backed by exceptional communication and stakeholder management skills to align and influence cross-functional teams at all levels.
Robust analytical capabilities with practical experience in process mapping defining KPIs and building operational dashboards to monitor performance and solve complex operational challenges.
Bonus Qualifications:
Masters in Engineering or Supply Chain plus PMP PgMP Lean or Six Sigma certification.
Deep knowledge of service center optimization material flow and transportation engineering using ERP/WMS (SAP) and Lean principles.
Proficient in SQL Python or simulation tools for data-driven decisions with a solid grasp of EHS OSHA ISO and DOT standards.
Required Experience:
Manager
Key Skills
About Company
We’re reinventing personal transportation—making the future safer, cleaner, and more enjoyable for everyone. This is on-demand autonomous ride-hailing.
