IT Field Support Technician III

Application close date:

At Blue Origin we envision millions of people living and working in space for the benefit of Earth. Were working to develop reusable safe and low-cost space vehicles and systems within a culture of safety collaboration and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!

As part of a small highly skilled team you will provide advanced technical support to the engineers and staff who design build and launch space vehicles. The work spans launch operations manufacturing and corporate environments each with its own operational demands and pace.

We are looking for someone who takes ownership when problems arise builds the processes that prevent the next one and invests in the growth of the people around them. If you hold yourself to a high standard and care deeply about your craft you will find this team both challenging and rewarding. This is a fully on-site role in Merritt Island Florida and reports to the Manager of IT Field Support.

Required Qualifications:

• Four or more years of experience in enterprise IT field support or desktop support including hardware and software troubleshooting in a customer-facing role
• Windows 10/11 enterprise administration including domain-joined device management and troubleshooting
• Microsoft 365 proficiency across core applications including Outlook Teams SharePoint Project and Visio
• Microsoft Intune experience for endpoint management policy enforcement and device compliance
• Active Directory administration for user and computer account management
• BitLocker disk encryption management VPN application troubleshooting and MFA support
• Working knowledge of network fundamentals including DNS DHCP TCP/IP and VLANs sufficient for first-response triage and escalation
• Experience with ITSM and ticketing platforms such as ServiceNow including asset tracking and SLA management
• Comfortable working independently managing competing priorities and adapting to shifting operational demands including participation in a periodic on-call rotation and adjusted hours during critical launch operations
• Ability to lift and carry up to fifty pounds climb multiple flights of stairs withstand prolonged standing and work in adverse weather conditions

Desired Qualifications:

• macOS enterprise management experience including MDM tooling such as Jamf or equivalent
• Basic Linux command-line proficiency for endpoint troubleshooting
• Experience with endpoint monitoring and fleet management platforms such as Tanium or equivalent
• PowerShell scripting or automation experience or experience leveraging AI tools and automation platforms to develop scripts internal utilities or workflows that improve team productivity
• Experience providing executive or white glove IT support with a high degree of discretion and professionalism
• Demonstrated ability to mentor teammates develop repeatable processes and produce technical documentation or SOPs
• Prior experience in manufacturing industrial or operations-critical IT environments

Culture Statement

Dont meet all desired requirements Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin we are dedicated to building an authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every desired qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the a refugee or granted asylum.

Background Check

• Required for all positions: Blues Standard Background Check

• Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation

• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW) Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files Medical Certification (obtained before onboarding) Road Test Hours of Service Drug and Alcohol Testing (CDL drivers only) vehicle inspection requirements CDL requirements (if applicable) and hazardous materials transportation/shipping training.

• Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential which includes pre-employment and random drug testing as well as DOT physical

Benefits

• Benefits include: Medical dental vision basic and supplemental life insurance paid parental leave short and long-term disability 401(k) with a company match of up to 5% and an Education Support Program.

• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours and up to 14 company-paid holidays.

• Dependent on role type and job level employees may be eligible for benefits and bonuses based on the companys intent to reward individual contributions and enable them to share in the companys results or other factors at the companys sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting retaining and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications performance and abilities. We support the establishment and maintenance of a workplace that fosters trust equality and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire promotion and other terms and conditions of employment regardless of their race color religion sex sexual orientation gender identity national origin/ethnicity age physical or mental disability genetic factors military/veteran status or any other status or characteristic protected by federal state and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal state and local laws including the Washington Fair Chance Act the California Fair Chance Act the Los Angeles Fair Chance in Hiring Ordinance and other applicable laws. For more information on Know Your Rights please see here.

Affirmative Action and Disability Accommodation

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