Account Manager

Join Telavox as an Account Manager Customer Success Team

Are you a relationship-driven commercial expert who thrives on building strategic partnerships and driving long-term customer value At Telavox were looking for an Account Manager to take full ownership of our most valuable client relationships.

In this role youll directly influence our top customers success while identifying new opportunities for growth and impact. If youre passionate about delivering value solving problems and becoming a trusted advisor this is your opportunity!

About the job

As an Enterprise Account Manager at Telavox youll be the trusted owner for a portfolio of our direct customers in the Enterprise segment.

Your mission is to deepen relationships drive Net Revenue Retention (NRR) and maximize customer value. With full commercial ownership of your accounts youll work closely with internal teams manage re-negotiations drive upsell and expansion and act as the voice of the customer within the organization.

Your day-to-day work may include:

• Building strong trust-based relationships with senior client stakeholders

• Identifying upsell and expansion opportunities within existing accounts

• Re-negotiating customer contracts and managing renewal cycles proactively with expertise

• Serve as the primary driver of AI adoption for our customers and lead the implementation of tailored AI solutions that deliver business impact.

• Using customer data to inform decisions and uncover new commercial opportunities

• Collaborating cross-functionally to advocate for customer needs and improve our offering

• Representing the voice of the customer internally with product and leadership teams

About you

Youre a driven and empathetic account management professional who knows how to balance commercial goals with delivering genuine value. You take pride in making your customers successful and excel at spotting opportunities others might miss.

Youre confident in navigating complex stakeholder environments and thrive in high-value conversations. You love turning challenges into long-term wins and find energy in solving customer problems in creative thoughtful ways.

Key skills and experience were looking for:

• At least 3 years of experience in the telecommunications industry or with UCaaS products

• Proven track record in driving account growth and retention through upsell and renewals

• Data-driven approach to decision-making with strong business acumen

• Excellent communication and stakeholder management skills

• A target-driven mindset combined with a consultative value-based sales style

• Curiosity proactiveness and the ability to work independently as well as collaboratively

• You are fluent in Swedish both spoken and written and you can communicate effectively in English both verbally and in writing
  

Good-to-have skills:

• Familiarity with working across functions such as product support and technical teams

• Understanding of Net Revenue Retention (NRR) metrics and contract structuring

• Experience from working with Telavoxs platform

Your ability to connect deeply with customers drive commercial outcomes and act as a trusted advisor makes you a perfect fit for this role. At Telavox youll be empowered to shape the future of our enterprise relationships while working with a passionate team and having a lot of fun along the way.

Join us at Telavox

Since Telavoxs journey started in 2002 we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator we develop and own our all-in-one communication platform which integrates telephony PBX messaging meetings and contact centers giving businesses a smarter way to connect.

Today were a thriving company with 1.9 billion SEK in revenue and 500 Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

Read more about our new HQ in Malmö !

How to apply!

At Telavox we dont focus on fitting in; we focus on making room for everyone.

Were always on the lookout for great talent so applications are reviewed continuously. If youre ready to be part of an innovative AI-driven telecom company apply today with your CV and cover letter in English.

For any questions feel free to reach out to Talent Acquisition Partner Ami Faraguna at

Learn more about what we do!