Configuration and Change Management Assistant for NATO with security clearance
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Would you like to join the leading international intergovernmental organization
The Configuration and Change Management Assistant is responsible for maintaining the integrity accuracy and compliance of configuration data for CIS assets across hardware software and network components. Reporting to the Configuration/Change Management Lead the contractor ensures that all configuration items (CIs) and their relationships are properly documented audited and updated in line with Service Asset and Configuration Management (SACM) procedures and NCIA standards. This role supports the full lifecycle of change management from request through implementation and documentation ensuring minimal service disruption and continuous improvement.
Responsibilities:
Maintain and continuously update the Configuration Management Database (CMDB) ensuring all CIS configuration items (hardware software and network components) and their relationships are accurate and compliant with Service Asset and Configuration Management (SACM) procedures.
Perform regular verification and audits of configuration data to ensure completeness consistency and alignment with NCIA standards.
Maintain and update cable plant and physical connectivity records in the Patch Manager tool including: documenting end-toend connectivity between network devices patch panels and endpoints maintaining cable plant diagrams reflecting current installations and changes recording hardware assets (e.g. racks patch panels network equipment) with unique identifiers assigning and tracking port status (in use / available).
Record all physical connectivity changes (moves adds changes) in Patch Manager in support of approved Work Orders (WOs) and Change Requests (CRQs) ensuring full traceability.
Create process and manage WOs CRQs and related activities within the NCIA IT Service Management system including preparation of implementation and back-out plans.
Coordinate execution of approved changes including scheduling stakeholder communication and validation of successful implementation ensuring minimal service disruption.
Ensure all changes are properly documented and reflected in CMDB Patch Manager and associated configuration records.
Capture lessons learned from change activities and update technical documentation including configuration baselines network diagrams procedures and user guidance.
Contribute to and maintain the knowledge base to support knowledge sharing and continuous service improvement.
Provide recommendations for process improvement based on analysis of trends (e.g. recurring inconsistencies delays or change-related issues).
Coordinate where required with the Cyber Security Section regarding security-related activities.
Essential Qualifications & Experience:
Proven experience in configuration and change management within IT environments (ITIL-aligned).
Practical experience with CMDB tools and SACM processes.
Experience in structured cabling environments (copper and fibre) and cable management/documentation tools (e.g. Patch Manager or equivalent).
Good understanding of CIS infrastructure (networks data centres hardware assets).
Strong analytical organizational and documentation skills with attention to detail.
Ability to operate in controlled environments with formal change procedures.
Proficiency in English (NATO 3333).
Prior CIS service delivery experience is an asset.
If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.
