Technology Support Analyst
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Job Location:
Greensboro, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Primary Purpose Of Position
The purpose of this position is to provide IT support to the faculty and staff in the College of Agriculture and Environmental Sciences.
Duties
Consults with a variety of clients within the CAES including administrators (deans directors department chairs etc.) on all matters relating to computer needs and uses to include selection maintenance and long-range planning. Requests for consultation also come from individual staff faculty and students. Interacts with colleagues on the CAES IT team University ITS vendors and with clients in the CAES . Asks pertinent questions listens carefully and communicates clearly often in nontechnical terms.
Preferred Years Experience Skills Training Education
Four or more years of work experience with automated systems in a complex network environment. Successful experience working in an end-user customer facing role in a trouble-shooting capacity. Knowledge of a wide variety of technologies to effectively support end-user technical needs including computing devices operating systems network technologies printers and peripherals and a variety of software applications (desktop client-server browser-based etc.); principles of troubleshooting and analysis; methods and techniques used in the installation trouble shooting problem resolution and maintenance of information systems hardware and software. Excellent oral and written communication skills. Ability to work independently and as part of a project team. Ability to accurately troubleshoot and diagnose technology issues in a complex networked environment. Excellent interpersonal skills to work collaboratively to make necessary decisions and respond to emergency situations and to effectively work with end-users to address and resolve technical issues.
The purpose of this position is to provide IT support to the faculty and staff in the College of Agriculture and Environmental Sciences.
Duties
Consults with a variety of clients within the CAES including administrators (deans directors department chairs etc.) on all matters relating to computer needs and uses to include selection maintenance and long-range planning. Requests for consultation also come from individual staff faculty and students. Interacts with colleagues on the CAES IT team University ITS vendors and with clients in the CAES . Asks pertinent questions listens carefully and communicates clearly often in nontechnical terms.
Preferred Years Experience Skills Training Education
Four or more years of work experience with automated systems in a complex network environment. Successful experience working in an end-user customer facing role in a trouble-shooting capacity. Knowledge of a wide variety of technologies to effectively support end-user technical needs including computing devices operating systems network technologies printers and peripherals and a variety of software applications (desktop client-server browser-based etc.); principles of troubleshooting and analysis; methods and techniques used in the installation trouble shooting problem resolution and maintenance of information systems hardware and software. Excellent oral and written communication skills. Ability to work independently and as part of a project team. Ability to accurately troubleshoot and diagnose technology issues in a complex networked environment. Excellent interpersonal skills to work collaboratively to make necessary decisions and respond to emergency situations and to effectively work with end-users to address and resolve technical issues.
Required Experience:
IC
Key Skills
About Company
N.C. A&T State University is an academic community focused on students - providing them with interdisciplinary learning opportunities, teaching them with faculty renowned for excellence, connecting them to cutting edge discoveries in research, and encouraging them to serve their commu ... View more
