Sr Manager, PMO, Customer
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
Senior Manager PMO Customer serves as a thought partner and execution backbone to the Managing Vice President Customer GC and the Customer Leadership Team. The role is responsible for shaping and orchestrating customer strategy planning ensuring rigorous budget governance and driving disciplined crossfunctional project management across marketing loyalty brand design partnershipscommunications and related customer-facing disciplines.
Success in this role requires strong strategic thinking financial acumen and the ability to operate across ambiguityconnecting strategy to execution and ensuring priorities are delivered with pace clarity and impact.
This role is responsible for:
1. Strategic Planning & Thought Partnership
- Act as a trusted thought partner to the MVPand Customer LT on customer strategy annual operating plans and multiyear strategic priorities.
- Lead integrated strategic planning across customer disciplines (marketing loyalty brand partnerships design comms) ensuring alignment to enterprise goals and regional business priorities.
- Translate strategy into clear priorities roadmaps and success metrics balancing ambition with execution feasibility.
2. Budget Tracking & Financial Governance
- Own customer group budget governance including annual planning inyear tracking variance analysis and investment prioritization.
- Establish and maintain transparent budget tracking mechanisms across customer initiatives and workstreams.
- Partner with Finance and functional leaders to ensure disciplined resource allocation ROI focus and timely risk escalation.
- Support leadership decisionmaking with factbased financial insights and scenario analysis.
3. CrossDiscipline Project & PMO Governance
- Serve as the PMO lead for the Customer Group setting standards for project governance cadence and reporting.
- Oversee a portfolio of crossfunctional highimpact initiatives ensuring clear ownership milestones dependencies and risk management.
- Drive consistent ways of working across disciplines improving speed accountability and collaboration.
- Act as a central point of coordination for globaland GCled initiatives ensuring local priorities are well represented and delivered.
Core Capabilities & Competencies
Strategic & Analytical Strength
- Strong ability to frame ambiguous problems connect dots across functions and develop structured datadriven recommendations.
- Comfortable operating between strategy and execution with a bias toward action and outcomes.
Financial & Operational Rigor
- Demonstrated experience in budget management tracking and performance measurement.
- Ability to balance strategic intent with operational constraints and tradeoffs.
Influence & Stakeholder Management
- Proven ability to influence without authority across senior leaders and diverse stakeholder groups.
- Excellent communication skills with the ability to tailor messages for executive functional and workinglevel audiences.
Change & Ambiguity Leadership
- Thrives in fastchanging complex environments; brings structure clarity and calm to ambiguity.
- Comfortable challenging status quo and driving continuous improvement in ways of working.
CANDIDATE PROFILE
Experience & Qualifications
- Bachelors degree in Business Marketing Strategy Hospitality or related field.
- 710 years of relevant experience in strategy consulting PMO or complex crossfunctional roles.
- Prior experience in customer marketing loyalty digital or brandrelated domains strongly preferred.
- Consulting background or enterprise PMO experience is a strong advantage.
- Excellent written and verbal communication skills in English; Mandarin highly preferred.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
