DTA Application Analyst- Greensboro, NC

Greensboro, NC - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

The DTA Application Analyst is responsible for the analysis configuration support and ongoing maintenance of the Irth TMS dynamic ticket allocation process. This role partners with business stakeholders IT teams and third-party vendors to ensure application is reliable secure and aligned with organizational needs. The DTA Application Analyst serves as an application subject-matter expert and plays a key role in application lifecycle management including requirements gathering issue resolution system enhancements and user support related specifically to Irth TMS dynamic ticket allocation.

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Essential Duties and Responsibilities

Application Support and Maintenance

Provide administration and support for business users and remote managers and locators on our ticket management and GIS applications.

Configure and complete system configuration business rule development and administration for new features support services to included ticket allocation routing reports billing time management and notifications.

Perform daily tasks following an established process for tracking support issues and resolutions.

Understand applications form-based programming attend design meetings fix bugs and assist the development team in all design-related tasks.

Perform advanced GIS analysis to support operational planning and decision-making

Design implement and optimize Vehicle Routing Problem (VRP) solutions to improve routing efficiency and resource utilization

Develop manage and maintain spatial datasets and data pipelines to ensure accuracy and usability

Analyze existing operational processes and identify opportunities for improvement using data-driven methodologies

Collaborate with cross-functional teams to implement process enhancements and system improvements

Support the deployment of new operational processes including planning testing and rollout

Apply change management strategies to ensure successful adoption of new tools and workflows

Create clear documentation reports and visualizations to communicate findings and recommendations

Present insights and updates to stakeholders including local teams and executive leadership

Work with business users to gather and document application requirements.

Translate business needs into functional specifications or configuration requirements.

Application Lifecycle Management

Assist with application upgrades patches and enhancements.

Participate in testing and deployment of new features or systems.

Support data accuracy reporting needs and system integrations.

Assist with evaluation and implementation of new applications as directed.

Maintain accurate documentation of application functionality workflows and procedures.

Vendor and Stakeholder Coordination

Act as a liaison between the organization and application vendors.

Manage vendor support cases and escalation processes.

Communicate system changes outages and updates to stakeholders.

Compliance Security and Governance

Ensure applications comply with IT standards security policies and regulatory requirements.

Participate in access reviews audits and compliance activities.

Support disaster recovery and business continuity planning for assigned applications.

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Knowledge Skills and Abilities

Knowledge of enterprise application support and business process analysis.

Self-Motivated with Strong analytical and problem-solving skills.

Ability to document requirements and technical processes clearly.

Effective written and verbal communication skills.

Ability to work collaboratively with technical and non-technical stakeholders.

Attention to detail and ability to manage multiple priorities.

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Education Experience & Qualifications

Associates or Bachelors degree in Information Technology Computer Science Business or a related field or equivalent professional experience.

Two (2) to five (5) years of experience in application support systems analysis or a related IT role.

Experience with change management practices and implementation of new operational processes

Knowledge of scripting or programming languages (e.g. Python SQL) for data analysis and automation

Experience working with VRP solutions routing algorithms or logistics optimization

Strong understanding of spatial data structures geoprocessing and GIS platforms (e.g. ArcGIS)

Familiarity with data engineering concepts including data integration and transformation

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Working Conditions and Relationships

This role operates in a collaborative fast-paced environment that values innovation continuous improvement and data-driven decision-making. The position may require occasional travel or field collaboration depending on operational needs.

Collaborates regularly with Operations Finance IT vendors and executive leadership.

This position is not a general Service Desk or hardware support role but may coordinate with Service Desk teams for issue escalation.

Required Experience: