Student Success Systems Administrator

Dyersburg, TN - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

The Student Success Systems Administrator oversees the implementation maintenance and optimization of Dyersburg State Community Colleges CRM and student success platforms. This role ensures these systems support recruitment admissions retention and overall student success strategies. Key responsibilities include system administration data integrity communication workflow development user training and continuous enhancement of tools including Slate and Axiom. The position collaborates with departments across the college to improve processes expand system functionality and advance student onboarding and enrollment management initiatives.

ESSENTIAL JOB FUNCTIONS / TYPICAL DUTIES

Administer and support the colleges CRM and student success software platforms including user setup roles permissions and customization of fields objects workflows and layouts.
Stay current on new features and tools; recommend and implement enhancements to support enrollment and student success strategies.
Work with data systems such as Ellucian Banner to import transition and maintain accurate student records across the recruitment and admissions lifecycle.
Manage security roles workflows rules reports and dashboards.
Develop test and deploy targeted communication campaigns including email text and print communications.
Create manage and refine custom reports and dashboards for internal stakeholders.
Develop HTML/CSS content for communication and system needs.
Create and maintain documentation for processes policies and procedures.
Establish and maintain data quality standards and streamline processes for efficiency.
Recommend and implement improvements to technical systems and office operations.
Collaborate with enrollment management and college offices to support admissions enrollment and student success initiatives through effective use of the colleges CRM platform.
Serve as the primary point of contact for escalated CRM issues; troubleshoot problems related to records events forms and workflows.
Provide enduser training documentation and ongoing support for users with varying technical skill levels.
Monitor and resolve daily errors and notifications between the CRM platform and other student success platforms and the Banner student information system.
Manage and prioritize internal issue tickets to ensure smooth system operation.
Customize and build features such as applications communication tools fields prompts queries rules datasets and event templates in the CRM and other student success platforms.
Perform other duties as assigned.

WORKING CONDITIONS

Sedentary: Primarily deskbased work. Occasional travel for college activities. Minimal exposure to hazards; standard office environment.

REQUIRED QUALIFICATIONS

Proficiency with computer databases and information systems.
Familiarity with HTML CSS and SQL.
Experience working directly with CRM systems.
Ability to maintain confidentiality.
Ability to work effectively with diverse populations.
Strong analytical troubleshooting and problem-solving skills.
Knowledge of best practices in digital communications within higher education.
Strong attention to detail and accuracy.
Experience with logic technical design and workflow development.
Ability to work independently.

MINIMUM REQUIREMENTS OF EDUCATION AND EXPERIENCE:

Associate degree in a related field (Business Information Systems or Computer Science preferred) a regionally accredited institution.
Two years of related experience.

PREFERRED QUALIFICATIONS

Bachelors degree in a related field a regionally accredited institution.
Experience with Slate Axiom and Ellucian Banner products.
Experience in a higher education setting.
Project management certification or experience managing large projects.

Minimum salary: $48407 Annually ($24.82 per hour) With additional experience pay increases to a maximum salary of $60564 annually.

Dyersburg State offers a comprehensive benefits package including but not limited to the following:

Vacation and Sick Leave
14 paid holidays
Medical dental vision and life insurance
Retirement plans
Optional 401K and 403B Deferred Compensation Plans
Educational benefits for the employee and their spouse and dependents
State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

To be considered for this position applicant must submit an application a resume cover letter and transcripts if applicable. Unofficial transcripts are acceptable for the application process; but official transcripts are required upon hire. You also must provide the contact information for a minimum of three (3) professional references.

Your skills abilities qualifications and years of experience will be evaluated using only what is recorded on your application.

Incomplete applications will not be considered.

A completed satisfactory background check will be required before hire.

Dyersburg State Community Collegeis a TBR and AA/EEO employer and does not discriminate against students employees or applicants for admission or employment on the basis of race color religion creed national origin sex sexual orientation gender identity/expression disability age status as a protected veteran genetic information or any other legally protected class with respect to all employment programs and activities.

Required Experience:

Unclear Seniority