ProgramDelivery Manager SSF, CA (Minimum 3-4 daysweek on-site) Full-time
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Job Location:
South San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Client Delivery Manager / Program Manager
Location: Client site SSF (Minimum 3-4 days/week on-site) flexibility to occasionally travel to other locations in US/Canada to meet other stakeholders
Full-time
Job Summary:
Seeking an experienced Client Delivery Manager / Program Manager to lead delivery for our Lifesciences/Pharma client engagements. The role requires a hands-on leader who can manage delivery operations ensure contractual compliance build strong customer relationships and drive business growth. The candidate will work closely with the client on-site to ensure smooth execution of Managed Services and other contractual models while proactively identifying new business opportunities
Key Responsibilities:
- Industry Expertise:
- Bring strong experience in Lifesciences / Pharma clients understanding industry regulations compliance requirements and domain-specific challenges.
Client Relationship & Account Management:
- Serve as the primary delivery and relationship point for the client ensuring high satisfaction and trust.
- Actively engage with client stakeholders to understand their evolving needs priorities and challenges.
- Build long-term partnerships by establishing credibility and delivering consistent results.
Business Development & Growth:
- Identify opportunities for business expansion and collaborate with sales teams to convert them into engagements.
- Support RFP responses proposals and pricing strategies for new opportunities.
- Track and proactively manage the opportunity pipeline to achieve growth targets.
Financial Management:
- Manage program P&L including budgeting forecasting and cost control.
- Monitor financial performance and ensure profitability of managed services and other delivery models.
Delivery Governance & Contract Management:
- Oversee delivery operations ensuring adherence to contractual obligations service levels and quality standards.
- Implement strong governance processes including reporting risk management and issue escalation.
- Experienced in managing Managed Services Fixed-Price Time & Material and other contractual models.
Requirements:
- Proven experience in client delivery program management or Business Development in Lifesciences / Pharma industry.
- Strong business acumen and ability to identify and drive new growth opportunities.
- Experience with RFP responses proposal preparation and opportunity conversion.
- Experience with P&L planning and financial management of client programs.
- Collaborate well with Sales team & Offshore Delivery teams
- Strong expertise in Managed Services and other delivery models.
- Excellent communication negotiation and stakeholder management skills.
- Willingness to work from client location at least 3-4 days per week.
- Experience in global or multi-site client engagements.
