Service Writer
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Job Location:
Sioux Center, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Sioux City Truck & Trailer is looking to hire a Service Writer Diesel Shop
Position Summary:
The Service Writer is the front line of our diesel service operation responsible for coordinating repairs for heavy-duty trucks and equipment. This role bridges communication between drivers fleet managers and diesel technicians to ensure efficient accurate and timely service.
Key Responsibilities:
- Greet drivers and customers; gather detailed information on truck or equipment issues
- Open and manage repair orders for diesel trucks trailers and heavy equipment
- Communicate clearly with diesel technicians regarding diagnostics and repairs
- Prepare accurate estimates for labor parts and repair timelines
- Keep customers and/or fleet managers updated throughout the repair process
- Recommend preventative maintenance and additional repairs when needed
- Coordinate parts ordering and availability
- Process invoices and close out work orders
- Maintain organized service records and compliance documentation
Required Skills & Qualifications:
- Strong customer service and communication skills
- Working knowledge of diesel engines trucks and/or heavy equipment
- Ability to prioritize and multitask in a fast-paced shop environment
- Basic computer skills (service software parts systems etc.)
- Attention to detail and problem-solving mindset
Preferred Experience:
- Experience in a diesel shop trucking company or fleet maintenance environment
- Familiarity with Class 68 trucks trailers and DOT requirements
- Background in service advising dispatching or parts coordination
Work Environment:
- Busy diesel repair shop with frequent driver interaction
- Fast-paced team-driven atmosphere
- Mix of office duties and shop coordination
Benefits available the 1st of the month following date of hire.
- 401(k) retirement plan with company match
- Medical Dental and Vision Insurance
- Life Insurance
- Short- and Long-Term Disability Insurance
- Paid Vacation Sick and Holidays
- OEM Training Incentive for Parts & Service personnel
- Discount on Parts/Labor and Vehicle Purchases
- Employee Referral Bonus
- Professional work environment
