Senior Solutions Consultant
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys we are redefining how organizations engage with their customers through AI-driven experience orchestration enabling more empathetic contextual and outcome-oriented interactions.
We are looking for a Senior Solutions Consultantto play a key role in our pre-sales organization partnering with sales teams and customers across the SOLA region with a strong focus on Argentina and Chile to design next-generation CX solutions powered by AI and cloud technologies.
This opportunity is part of our Talent Pool meaning we are proactively connecting with top talent for upcoming roles. By joining you will be among the first considered as new opportunities open across the region.
This is a strategic customer-facing role combining consultative engagement solution architecture and the ability to translate business challenges into AI-enabled customer experience transformations.
What You Will Do
- Partner with Sales and customers to design AI-powered CX strategies and solutions
- Lead consultative discovery sessions focused on business outcomes customer journeys and experience gaps
- Position Genesys Cloud as an experience orchestration platform not just a contact center solution
- Deliver compelling demos and presentations tailored to both business and technical stakeholders
- Design scalable architectures including CCaaS AI capabilities integrations APIs and cloud ecosystems
- Identify and articulate AI use cases across the customer journey(self-service agent assist personalization analytics)
- Build business cases clearly linked to ROI operational efficiency and customer loyalty
- Support RFx processes with strong technical and strategic positioning
- Collaborate with partners to drive innovation and adoption of AI-driven solutions
- Act as a trusted advisor throughout the sales cycle
What Were Looking For
- Proven experience in pre-sales solutions consulting or solution architecture
- Strong understanding of CX CCaaS and customer journey orchestration
- Experience working with or positioning AI capabilities in CX(bots agent assist analytics GenAI)
- Solid knowledge of cloud architectures APIs and integrations
- Ability to translate technology into business value and strategic impact
- Experience engaging with enterprise clients and C-level stakeholders
- Strong communication storytelling and influencing skills
- Fluent English required
- Experience in Argentina and/or Chile marketsis highly valued
If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Senior IC
Key Skills
About Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving emp ... View more
