IT Operations Support Analyst
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
IT Operations Support Analyst
Location: Derby Alfreton
Hybrid working (after training period 4+1).
Are you an experienced IT Support Engineer looking for your next challenge Were looking for a talented 1st & 2nd Line IT Support Engineer to join our Global company with an office based in South Normanton. Youll deliver high-quality technical support across Office 365 Windows 10/11 Intune Azure networking and hardware systems - ensuring users receive excellent service every time.
This is an exciting opportunity for someone who enjoys troubleshooting problem-solving and helping people get the best out of their technology.
Key Responsibilities for the role of IT Support Engineer:
- Provide 1st and 2nd Line IT support via phone remote tools and ticketing system. Diagnose and resolve issues across hardware software Office 365 Windows 10/11 Intune and Azure.
- Troubleshoot problems related to Active Directory group policies and user access permissions.
- Configure and deploy PCs laptops mobile devices and peripherals. Investigate and propose automation solution where possible to elevate heavy problem solving.
- Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
- Build and maintain detailed and accurate process documentation and user guides
- Follow IT security data protection and backup policies at all times.
Skills & Experience Required:
- Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
- Strong working knowledge of Microsoft 365 / Office 365 Windows 10/11 Intune Azure AD and PowerApps. Some working knowledge of SQL Databases and PowerBi preferrable.
- Familiar with Active Directory Fault finding laptop build and asset management.
- Experience using ITSM / ticketing tools (such as Freshdesk Zendesk or ServiceNow).
- Excellent troubleshooting communication and customer service skills.
- Ability to manage multiple tickets and prioritise effectively.
- A proactive hands-on approach with strong attention to detail.
- Work with a supportive and collaborative IT team.
- Hands-on exposure to a wide range of modern technologies.
- Excellent opportunity to progress your IT career in a varied technical environment.
- SharePoint design experience preferrable.
#BGISUK
Required Experience:
IC
About Company
BGIS is a global leader in integrated facility management services. Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
