Default Specialist Claims Oversight

The Default Specialist-Claims Oversight is responsible for managing and monitoring mortgage loans involved in late-stage delinquency including the business areas of Claims REO and Property Preservation. Specifically this role will oversee all component servicing activities involving default servicing ensuring all loans are serviced in compliance with investor guidelines internal policies processes and SLAs and all applicable federal/state laws and regulations. The specialist will also oversee and play a critical role in developing testing and enhancing the in-house servicing platform to ensure timely accurate and compliant claim filing and reimbursement processes for government (FHA VA USDA) and investor (Fannie Mae Freddie Mac) insured loans. This position is responsible for monitoring claim activities identifying trends or discrepancies and collaborating with internal and external stakeholders to maximize recovery and minimize loss exposure.

• Oversee property preservation and REO servicing activities to ensure compliance with State/Federal law/code CFPB regulations and investor (Fannie Mae Freddie Mac FHA VA) guidelines.
• Interpret and apply investor guidance related to allowable property preservation actions REO maintenance repair limits expense caps and documentation standards.
• Review implement and validate all preservation actions (e.g. securing winterization lawn maintenance debris removal emergency repairs general inspections) comply with investor thresholds and authorization requirements.
• Partner with Vendor Management and monitor property preservation vendor performance and cost controls.
• Identify and escalate any compliance issues or servicing errors.
• Document account activity thoroughly for audit and regulatory purposes.
• Oversee the end-to-end claims process for mortgage loans involving foreclosure bankruptcy property preservation loss mitigation or other servicing-related events.
• Conduct root cause analysis on denied or curtailed claims and recommend corrective actions.
• Monitor timelines to ensure claims are filed and followed up on within required deadlines.
• Audit and analyze claim documentation and data for completeness accuracy and adherence to applicable guidelines.
• Serve as a subject matter expert on claims processes and policies related to FHA VA USDA FNMA FHLMC and private investors.
• Communicate with internal departments (foreclosure bankruptcy loss mitigation property preservation etc.) to gather required documentation and resolve discrepancies.
• Track and report claim performance metrics identifying trends and areas for improvement.
  Assist in the development and maintenance of procedures workflows and training materials for claims handling.
  Participate in audits quality control reviews and regulatory exams as needed.

Must-Have Qualifications:

• High school diploma or equivalent required
• 3 years of experience with servicing systems (e.g. MSP/Black Knight) and/or legal tracking platforms (e.g. LPS Tempo).
• 5 years of experience in mortgage servicing: foreclosure legal support or a related financial services role with a preference for claims REO and/or property preservation related experience.
• Excellent organizational analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Nice To Have Qualifications:

• Associate or Bachelors degree
• Experience working with investor guidelines (FHA VA Fannie Mae Freddie Mac).
• Prior experience in claims auditing or oversight.
• Understanding of property preservation foreclosure timelines and reimbursement processes.
• Knowledge of servicing compliance requirements (e.g. CFPB HUD regulations).
• Experience working with national foreclosure counsel or law firms.
• Understanding of other areas of default servicing (bankruptcy loss mitigation REO) is a plus.

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical dental vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
• Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi