At GWI were always looking for extraordinary people who thrive on making an extraordinary impact. Right now were looking for an IT Ops Support Team Lead to play a key role in our IT Operations Support Team in London. If thats you and making a difference gets you out of bed in the morning keep reading. It could be the start of something well extraordinary.

Sounds great what will I be doing

As our IT Ops Support Team Lead youll be at the forefront of providing a seamless experience for all staff in the EU & APAC region. The IT Operations team is responsible for delivering all the technologies required for GWI staff to deliver our products to clients.

A few things youll be responsible for:

Its also fun; shaking things up is what working for GWI is all about. Youll need to be flexible comfortable with continuous change and working in a high-tempo environment.

What do I need to bring with me

Youll need to be able to demonstrate the core skills this role requires. You dont have to tick all the boxes right away; the important thing is that youre willing to learn.

Heres what the team will be looking for in you:

Experience with cybersecurity tools and best practices including next-generation antivirus endpoint protection DLP solutions and disk encryption SSO and MFA.

Familiarity with supporting multiple OS versions including MacOS iOS Windows Android etc.

Strong experience with configuring and supporting Identity Management Platforms such as Okta OneLogin Jumpcloud etc. Okta experience preferred.

Deep technical proficiency in Google Workspace administration security policy enforcement and managing critical integrations with third-party tools including Slack for organizational communication workflows demonstrated through certifications portfolio or practical experience.

Strong experience automating repetitive tasks either through scripting or agentic flows.

Proven experience with Endpoint Management platforms like Jamf Kandji.

A collaborative mindset and willingness to contribute to team culture and shared goals while maintaining a proactive working style.

Suitable qualifications or certifications such as A Network ITIL Google Workspace Administraton etc preferred.

Equally important is attitude. We want people who think big (to make an impact) ask why (to find a better way) and show respect (to everyone at every level all the time). Those are our values and theyre a big part of what were looking for in you.

Whats in it for me

At GWI youll find meaningful work visible impact and a culture that empowers you to do your best. Our package includes:

Time to recharge 25 days annual leave plus office closures over the holidays.

Health & wellbeing Health cash plan enhanced family benefits carer days and mental health support.

Financial benefits Competitive salary reward and recognition programs and payroll giving options plus a phone contract.

Career growth Accredited learning leadership development and global career mobility.

Community & impact DE&I initiatives volunteering opportunities donation matching and payroll giving.

Put all that together and GWI is the friendliest most fulfilling place any of us has ever worked.

Diversity Equity & Inclusion

Diversity is fundamental to who we areboth as a data company and as a workplace. Our data reflects global realities and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients.

As a Disability Confident employer we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities.

At GWI you will find a place where you can contribute meaningfully grow professionally and belong fully.

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