Client Service Associate II Custody Operations
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Are you ready to make an impact in Securities Services Join our Custody Client Facing team and help deliver exceptional support to institutional investors worldwide. Be part of a collaborative innovative environment where your strategic thinking and client focus will drive results.
As a Client Service Associate II in our Securities Services Custody Client Facing team you will provide institutional investors with access to global markets for settlements safekeeping and asset servicing of securities as well as ancillary services such as foreign exchange collateral derivatives lifecycle management bank loans and liquidity solutions. Youll work closely with business partners adapt to a dynamic environment and play a key role in supporting our core client segments including asset managers asset owners insurance/GSEs banks/broker dealers and hedge funds.
Job responsibilities
- Provide excellent client service and support to internal and external clients daily
- Monitor client inquiries resolve non-routine issues and partner with internal teams to resolve exceptions promptly
- Perform root cause analysis to increase straight-through processing and build strong stakeholder relationships
- Partner with global teams and technology to identify product enhancements and technology improvement opportunities
- Collaborate with Client Service Teams to manage client expectations and deliver unparalleled client experiences
- Provide operations subject matter expertise and value-added services to clients as needed
- Organize and prioritize work to meet tight deadlines and deliverables
- Anticipate issues and proactively drive initiatives to ensure results
- Adapt to a changing business landscape and manage multiple priorities
- Lead and influence process improvements and control enhancements
Required qualifications capabilities and skills
- Bachelors degree or equivalent experience
- Knowledge of financial markets trade lifecycle and settlement practices
- Excellent verbal and written communication skills; able to interact with all staff levels and technical teams
- Strong analytical and problem-solving skills with a proactive mindset to drive change and enhance controls
- Ability to operate effectively in a deadline-driven fast-paced environment with flexibility to adapt as needed
- Experience with business intelligence tools (e.g. Tableau Alteryx UiPath OwlDQ); comfortable working with data
- Strategic thinker with practical execution skills and a control-focused agenda
- Ability to manage through change and deliver results independently
- Strong organizational skills with the ability to prioritize and identify big ideas
Preferred qualifications capabilities and skills
- Prior custody operation services markets or prime brokerage operational experience including supervisory functions
- Understanding of SWIFT Cross Border Payments Foreign Exchange Reconciliation rules and Global Custody
- Self-starter with the ability to learn quickly and lead initiatives
- Experience working closely with business partners and influencing at all levels of the organization
Candidates selected for hire will be based on their skillset across multiple grade levels within this pipeline
With planned real estate expansion for JPMorganChase this role is subject to change locations within the Tampa region
Required Experience:
IC
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
