Customer Service Representative – Virtual Assistant
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Representative (CSR) Virtual Assistant (3 Positions)
Client Location: Munich Germany
Job Type: Full-Time Remote Bi-Weekly Pay
Salary:/month (depending on experience)
Industry: Real Estate
About the Client
Our client is a growing real estate company based in Munich Germany focused on delivering excellent service to property buyers sellers and tenants. As they expand their operations they are looking for three reliable Customer Service Representatives (CSR) Virtual Assistants to support client communication manage inquiries and ensure a seamless customer experience.
Role Overview
- This is a fully remote full-time role for proactive and detail-oriented CSR Virtual Assistants.
- The selected candidates will manage customer interactions across email chat and phone ensuring timely responses and high-quality support. You will play a key role in maintaining client satisfaction and supporting day-to-day operations.
Key Responsibilities
- Respond to customer inquiries via email chat and phone calls in a timely and professional manner
- Assist clients with property-related questions bookings and general information
- Handle and resolve customer concerns efficiently while maintaining a positive experience
- Maintain and update client records in CRM systems
- Track inquiries leads and follow-ups to ensure timely resolution
- Coordinate with internal teams regarding property listings availability and updates
- Escalate complex or urgent issues when necessary
- Maintain accurate logs of all customer interactions
- Support administrative tasks related to client management and documentation
Candidate Requirements
- 2 years of experience as a Customer Service Representative Virtual Assistant or similar role (1 year of experience is also welcome to apply)
- Proven experience handling email chat and phone support
- Strong English communication skills (written and verbal)
- Experience using CRM or customer support tools
- Ability to multitask and manage time effectively in a remote environment
- Strong attention to detail and organizational skills
- Reliable internet connection and a professional remote workspace
Preferred Skills
- Experience in real estate property management or related industries
- Familiarity with property listings and client coordination
- Basic understanding of real estate processes (rentals sales inquiries)
- Experience working with international clients
Apply Now
If youre a customer-focused professional experienced in email chat and phone support
ready to join a growing real estate team apply now by clicking the button below.
