Help Desk Technology Specialist (Internal Applicants Only)
Share
Job Location:
Tigard, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Work Year: 12-Month (260/261 Days)
Bargaining Unit: OSEA
FLSA Status: Non-exempt
Salary: M-range
JOB TITLE:Help Desk Technology Specialist
REPORTS TO: Information Technology Director
GENERAL DUTIES SUMMARY:
The Help Desk Specialist serves as the focal point for District staff contacting the Information Technology Department for technical troubleshooting & support. The help desk specialist responds to customer inquiries and requests for technical assistance either by an immediate solution over the phone via email or through the ticket system.
ESSENTIAL REQUIREMENTS & RESPONSIBILITIES
Employees in this classification must possess the requisite skill experience education and ability to perform the essential functions of the job required with or without reasonable accommodations:
- Answer the Technology Help Desk phone promptly and provide the first line of assistance for troubleshooting and technical
- Provide effective maintenance and efficient repair of District-owned staff and students devices printers and peripherals
- Diagnose computer software and/or hardware
- Identify resolutions to problems and communicate this resolution to the District Tech Support Manager IT Department and school technology
- Accurately document all problem resolutions for the associated ticket within the repair tracking system
- Install and setup of computers and peripherals
- Repair and maintain District computers printers and associated peripherals to ensure timely and efficient restoration
- Follow established procedures when consulting with users to recommend alternative solutions for hardware and software
- Be capable of learning within specified timelines new computer software/application programs and sharing knowledge with other
- Serve as a liaison person between the IT Department and
- Maintain equipment inventories
- Maintain IT Warehouse system - stock catalog purchasing communication and processing of orders
- Assist other district staff in the maintenance of software licensing
- Be familiar and able to interpret District Policies and
- Monitor trouble-ticket system for any tickets that are not assigned/picked-up within a few
- Support and enhance cybersecurity education initiatives to improve understanding and compliance among staff and
- Notify IT Director & other IT staff of potential problems within the
- Perform research projects for IT staff as
- Prepare documents without spelling punctuation capitalization word usage and sentence construction
ESSENTIAL EDUCATION FUNCTIONS AND CAPABILITIES
- Bachelors Degree preferred; HS diploma or GED equivalent required
- 1-3 years experience in a technical support service position directly involved in the installation configuration ongoing repair and maintenance of networked Macintosh Windows Chromebooks iPads their related operating systems peripherals and
- Analyze correctly diagnose and repair problems with computers printers and miscellaneous computer peripherals on diverse
- Work independently and efficiently
- Manage time and workload to ensure efficient use of time and resources
- Work effectively with diverse non-technical District staff both in the diagnosis of computer problems and the communication of
- Strong verbal and written communication
- Understand effective hardware software and troubleshooting techniques on different computer platforms (i.e. Mac iOS Chrome Windows).
- Use appropriate District adopted
- Understand the basics of local area networks and their connections to the District network and the
- Adapt readily use independent judgment initiate appropriate action and demonstrate integrity in decision-making.
- Physical ability to lift computers printers
- Prioritize multiple tasks from a variety of sources ensuring timely
- Maintain a calm professional environment during times when interruptions disruptions and a stressful environment interfere with the flow of
- Communicate clearly with technical and non-technical staff both orally and in
- Occasionally train others in the use of technology usually on an individual
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TERMS OF EMPLOYMENT
This is a twelve-month assignment on the M range of the Classified Salary Schedule. Performance of this job will be in accordance with the provisions in the Collective Bargaining Agreement between Tigard-Tualatin School District 23J and Oregon School Employees Association Chapter 51.
A new employee shall be allowed up to (4) four years experience on the salary schedule based on actual years of experience on a job of like responsibilities and skills. The highest hourly rate for a new employee woudl be $30.06.
This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities skills or working conditions associated with the position. While it is intended to accurately reflect the positions activities and requirements the administration reserves the right to modify add or remove duties and assign duties as necessary that still reflect the essential functions of the department.
Required Experience:
IC
