Workplace Experience Agent
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Job Location:
Menlo Park, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Latham & Watkins
Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people commitment to innovation and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best and work with the best this is where you belong.
About the Role
The Workplace Experience Agent is an integral part of Lathams Workplace Experience team and will be responsible for overseeing anticipating facilitating and fulfilling the frontline support needs for all personnel and guests working in our space with a particular focus on their work area and related requests and requirements while establishing and maintaining genuine connections with clients creating customized and seamless experiences greeting and escorting visitors addressing client concerns anticipating needs and providing information about amenities and services. This role will be located in our Silicon Valley office.
Responsibilities & Qualifications
Other key responsibilities include:
- Executing effective processes and strategies for managing client support within the office collaborating with colleagues and departments to ensure seamless service delivery fulfilling ServiceNow tickets conducting quality assurance checks and coordinating cross-departmental efforts
- Ensuring workstations and collaboration spaces are presentable and equipped to client specifications verifying technology functionality providing first-line technology assistance and utilizing the firms Workplace Experience technology tools to enhance client support
- Identifying delegating and addressing uncompleted tasks appropriately preparing for the day in advance prioritizing multiple deadlines and performing quality checks on client requests to deliver outstanding support
- Operating as an on-the-ground project manager facilitating connections between departments and utilizing firm resources like ServiceNow and MS Teams assisting with special projects offsite experiences and adhering to globally standardized service level agreements
- Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
Wed love to hear from you if you:
- Possess a working knowledge of health and safety standards and regulations to ensure compliance and promote a safe environment
- Demonstrate a willingness to complete all tasks and learn new skills with flexibility and eagerness to grow professionally
- Exhibit comfort in utilizing and navigating various technology platforms and applications to enhance efficiency and productivity
And have:
- A high school diploma or an equivalent
- A minimum of three (3) years of workplace experience or related experience
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:
- Healthcare life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
- Professional development programs
- Employee discounts
- Affinity groups networks and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.
Pleaseclick hereto review your rights under U.S. employment laws. #EntryLevel #wayup #LI-CC2
Pay Range
Required Experience:
Unclear Seniority
Key Skills
About Company
Latham & Watkins, a global law firm, advises the businesses and institutions that power the global economy. We leverage our vast global resources to work relentlessly and efficiently to accomplish client goals.
