Customer Advocacy Intern (Summer 2026)
Share
Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.
Available location(s): Austin Texas San Francisco CA
About the Role
The Customer Advocacy Intern will support the team responsible for building managing and growing customer marketing programs. Reporting to the Head of Customer Advocacy the ideal candidate will be interested in a focus on both customer engagement and scaling customer programs in high growth SaaS companies. This is a fantastic opportunity to join a high growth company with a mission to help build a better will shadow the Customer Advocacy Managers cross functionally and globally in building customer participation with enterprise customers across many industries and partnering closely with stakeholders in Sales Customer Success Marketing Product and PR/AR.
The candidate is an entry level intern who will work closely with the global Customer Advocacy team who are driving all Customer Marketing and Customer Advocacy programs. Success is measured by the ability to drive forward efficiently and at the speed of the business focused on quantity and quality of content deep engagement with top accounts brand equity and levels/titles of participating customers.
The main projects are:
Customer References:
Support and fulfill sales 1:1 and RFP requests for customer references working across customer advocacy and account teams
Manage/track customer references requests via customer marketing tools
Support customer reference requests from key stakeholders across events campaigns product analyst and public relations teams
Customer Advocacy:
Qualify develop and maintain a targeted pipeline of strategic customer relationships
Manage and qualify incoming nominations
Contribute to the development of high quality world-class customer story content
Advisory Boards and Councils:
Shadow the process and contribute to our customer advisory boards/councils
Coordinate across many teams and executives pre/post event success
Develop documents and reporting pre/post event
Assist in onsite in-person best-in-class customer experiences
Responsibilities
- Collaborate with the GTM teams to develop and execute customer marketing strategies that align with business goals.
- Support the research writing and editing of engaging case studies customer interviews and other marketing collateral.
- Learn and support marketing and customer advocacy tech stack.
- Contribute to planning and brainstorming sessions bringing creative ideas and new efficiencies using AI to the table.
- Support the team in analyzing advocacy activity performance and identifying opportunities for improvement.
- Contribute to monthly and quarterly reporting including newsletters
Skills & Qualifications
- Currently pursuing a degree in Journalism English Marketing Communications or a related field.
- Available for a full-time 12-week internship working from our Austin or San Francisco office 3-5 days a week during the summer (May-Aug).
- A strong portfolio showcasing your writing samples across different formats (e.g. blog posts articles essays).
- Ability to write clearly concisely and adaptably for various digital platforms and audiences.
- Strong project management skills.
- Strong research skills and a keen eye for detail.
- Excellent communication and collaboration skills.
- Curiosity and a proactive approach to learning and problem-solving.
- A passion for technology and its impact on the internet is desirable.
Compensation
Compensation may be adjusted depending on work location.
- Estimated hourly pay of $24/hour.
You can check out our internship blogs to learn more about our program and hear directly from our past interns.
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
Intern
Key Skills
About Company
Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.
