Customer Service Representative Manufacturing
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Job Location:
Slippery Rock, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Minerals Technologies Inc.is a global technology-driven specialty minerals company that develops produces and markets a wide range of minerals and mineral-based products and services.
Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging food and pharmaceuticals household and personal care pet care automotives and many more as well as in industrial settings like steelmaking metalcasting construction infrastructure and wastewater remediation.
We are listed on the New York Stock Exchange under the ticker symbol MTX headquartered in New York City and have over 150 locations worldwide with 4000 employees in 34 countries and 12 R&D centers.
We put people at the center of everything we do -- working safely communicating openly and managing our resources and businesses responsibly.
What We Offer:
- Competitive pay commensurate with experience
- Health/Dental/Vision plans
- 401k company match
- Life Insurance
- Short Term Disability & Long-Term Disability
- Educational Assistance
- Employee Assistance Plan
Job Title:Customer Service Representative
Location: Slippery Rock PA
Job Summary
The Customer Service Representative is responsible for managing customer orders and communications throughout the order-to-cash cycle. This role ensures accurate order entry monitors production schedules and lead times and coordinates with internal departments including sales production planning logistics and accounting to ensure on-time delivery and customer satisfaction. The position serves as the primary point of contact for customers regarding orders product availability and delivery status.
Responsibilities
Key Responsibilities
- Serve as the main contact for customer inquiries via phone email and online systems.
- Process customer purchase orders and enter them accurately into the ERP system.
- Confirm order details including pricing quantities delivery dates and shipping instructions.
- Coordinate with production and scheduling teams to confirm product availability and manufacturing lead times.
- Provide customers with order status updates shipment tracking and delivery confirmations.
- Address and resolve customer concerns complaints or discrepancies in a timely manner.
- Process order changes returns and credits as needed.
- Maintain accurate customer records order details and documentation.
- Support the sales team with quotes order information and customer communications.
- Work with logistics and shipping teams to coordinate deliveries and resolve transportation issues.
- Monitor open orders and proactively communicate potential delays or issues.
- Work cross-functionally with production quality logistics and accounting teams to resolve issues quickly.
Qualifications
Qualifications
- High school diploma or equivalent required; associates or bachelors degree preferred.
- 2 years of customer service or order management experience preferably in a manufacturing or industrial environment.
- Proficiency in Microsoft Office Suite especially Excel.
- Experience with ERP systems (such as Oracle or similar) preferred.
- Understanding of manufacturing processes production scheduling and lead time management is preferred.
- Strong communication and problem-solving skills.
- Excellent attention to detail and organizational abilities.
- Ability to manage multiple orders and priorities in a fast-paced environment.
Skills and Competencies
- Customer-focused mindset with proactive communication
- Strong coordination and follow-through
- Capable of managing priorities independently
- Ability to coordinate across production logistics and sales teams
- Problem resolution and conflict management
- Comfortable with digital collaboration
Working Conditions
- Office environment within a manufacturing facility.
- Regular communication with production logistics and sales teams.
- Standard business hours with occasional need for schedule flexibility depending on customer needs.
Required Experience:
Unclear Seniority
Key Skills
About Company
Minerals Technologies Inc. is a resource and technology-based company that develops and produces performance-enhancing minerals, mineral-based, and synthetic mineral products.
