VAS Engineer

About AppLogic Networks

AppLogic Networks the App QoE company helps network service providers deliver highest quality experience to consumers and enterprises. The companydevelops best-in-class solutions that analyze optimize and monetize OTTapplication traffic going through the networks. With contextual machinelearning-based insights and real-time actions AppLogic Networks has become a global leader in Application Quality of Experience (QoE).As part of this innovative and exciting company you will drive innovation inapp-driven cloud and hybrid solutions designed to accelerate time-to-valueacross network planning engineering and operations. Join the team andcontribute to what makes AppLogic Networks unique in the market: superior App QoE!

The Role:

As a VAS Network Operations Engineer you will be performing daily data center operations-based activities at one of Applogic Networks key accounts. You will use your excellent attention to detail and investigative skills to monitor identify and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be escalated to Applogic Networks customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as required until resolution.

Responsibilities

• Collaborate with Customer Network Operations for deployment maintenance administration and operational tasks.
• Diagnosed Applogic Networks equipment failures.
• Recommend configuration changes and assist with implementations.
• General services as required include installation of software maintenance updates for all Applogic Networks devices and solutions.
• Initiative-taking health monitoring of software/hardware issues Daily monitoring of system health KPIs logs and alarms with a sense of urgency when issues arise.
• Working within customers changes management and maintenance window guidelines.
• Analyze and troubleshoot critical Applications traffic and detect problems using essential software tools (traffic sniffers simulators traffic detection MRTG PRTG SNMP polling logs)
• Debugging network issues using Wireshark tcpdump tcpreplay or similar tools.
• Lead the analysis/discussion with other departments to solve and prevent issues.
• Submitting and escalation of issues into L2 support as needed.
• Accountability for Case management and ensure that they are resolved.
• Providing consultative support and mentoring other less experienced team members
• Positive contribution towards quality reviews for other colleagues and peers
• Function as the liaison and advocate between customer operations personnel and Applogic Networks customer support including the Account Management team and engineering staff.

Knowledge and Skills

• Commanding knowledge of Unix based operating systems such as Linux Ubuntu etc.
• Proven experience with programming such Python Java C/C or scripting languages such Bash.
• Proven experience of packet level debugging using Wireshark tcpdump tcpreplay or similar tools.
• Proven experience in virtualization technologies (VMware KVM) deployment of OpenStack and experience with automation tools like Ansible
• Excellent technical background with a strong understanding of networking (specifically IP related technologies)
• Good understanding of end-to-end network call flows as well as relevant technologies and protocols (DNS HTTP HTTPS DHCP RADIUS DIAMETER)
• Good understanding of cloud architecture (AWS Google cloud AWS) containers and orchestration concepts (Kubernetes Swarm) and tools like Docker Jenkins.
• Experience with SQL databases network traffic monitoring or firewall technologies especially in a Telecom ISP or Cable Internet environment.
  
  

Desired

• Experience of data modelling DB administration Vertica SQL/PostgreSQL ETL and/or BI in general (MicroStrategy tableau elastic search Kibana Grafana)
• Good understanding in virtual concepts like: NUMA SRIOV PCI-Passthrough Virtio
• Good understanding of NFV particularly around MANO/ONAMP
• Experience with web technologies (JavaScript HTML5 HTTP Angular)
• Exposure to and understanding web application concepts like P2P VoIP WAP MMS RTSP
• Knowledge of industry models and best practices (e.g. Scrum ITIL etc.)
• Experience with modern web applications using Ajax and REST APIs will be advantageous.
• Good experience in Data communication industry with different operator networks for Wireline (Cable DSL FTTH) and/or Wireless (Satellite Wi-Fi LTE GPRS-3G CDMA-3G WiMAX GSM UMTS4G and 5G)
• Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS PCRF PCEF)
• Hands-on experience with the installation configuration and/or operation of network equipment.
• Experience in Quality Assurance testing

Work Experience Education and Certifications

• Bachelors degree in computer science Engineering or another STEM program
• 3 years of experience in a technical role

Work Conditions

• Occasional overtime or split shifts may be required.
• Occasional travel may be required.
• Fast-paced office environment.

What you can expect from us

• Flexible working hours hybrid work environment (occasionally may be required to take afterhours call)
• Career development and advancement opportunities
• Fast-paced office environment
• At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
• AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities social events and other initiatives to promote a sense of camaraderie among employees.

Required Experience:

IC