Application Support Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We currentlyhave an opportunity for an Application Support Analyst.Join our technology hub team and play a key role in providing level 2 support for critical business IT applications and systems in an ITIL environment. Reportingto Application Support Manager youllhelp deliver high-quality outcomes that support our essential services.
What Youll Do
Thisrole offers a broad scope with key responsibilities including:
- Ensure Business Technology applications are supported and maintained.
- Co-ordinate updates to applications including scheduling outages as required in compliance with ITSM processes.
- Provide second-level support and administration for enterprise systems including Microsoft 365 SharePoint Online and Power Platform.
- Support the business with application configuration training and documentation.
- Oversee Incident Management Problem Management Service Request Management Change Management etc. through ServiceNow.
- Provide customer service levels as required in the Services Specification KPIs.
What Youll Bring
- A Tertiary qualification in Information Technology or equivalent and an ITIL certification would be an added advantage.
- Must be an Australian Citizen.
- Experience in ICT applications development and/or support in an ITIL environment.
- Previous experience in MS SQL queries (Desired)
- Experience in MS Technologies and/or Power Platform Support (Desired)
- Strong understanding of level 2 and level 3 application support.
More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.
Why Downer
At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
Were proud of our high-performance culture and commitment to diversity offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally youll findreal opportunities to advance your career.
: healthcare discounts great savings on retail purchases car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.
As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.
Required Experience:
IC
