Service Manager
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Job Location:
La Grange, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Ford Service Manager Wynn Odom Ford
Location: La Grange NC
Schedule: Monday Friday
Employment Type: Full-Time
About the Role
While Ford experience is a significant plus it is not a requirement for the right candidate who possesses a strong background in automotive service management and a commitment to excellence.
Key Responsibilities
Department Leadership: Oversee daily operations of the service department including workflow management and staff scheduling.
Customer Experience: Maintain a high Fix It Right the First Time rate and address customer concerns with professional proactive solutions.
Financial Performance: Drive profitability by managing labor rates monitoring expenses and meeting monthly performance goals.
Team Development: Recruit train and motivate service advisors and technicians; ensure all staff stay up-to-date on Ford STARS certification and training requirements.
Compliance & Safety: Ensure all Field Service Actions (Safety Recalls and Compliance Alerts) are handled according to manufacturer standards.
Inventory Management: Work closely with the Parts Department to ensure seamless coordination for repairs.
Qualifications
Experience: Minimum 3 years of experience in automotive service management or as a senior service advisor.
Brand Knowledge: Previous experience with Ford Lincoln systems and warranty procedures is preferred.
Skills: Strong communication organizational and leadership skills. Proficiency with DMS (Dealer Management System) software is essential.
Mindset: A customer-first attitude with a roll-up-your-sleeves approach to problem-solving.
Why Join Wynn Odom Ford
Balanced Schedule: Enjoy a Monday through Friday work weekno weekends!
Community Focused: Be part of a well-established family-oriented dealership in the heart of La Grange.
Competitive Pay: Performance-based compensation plan with benefits.
Required Experience:
Manager
Key Skills
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