Manager, Commercial Technical Success
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!
Your opportunity
Are you a results-driven leader ready to redefine how we deliver value to the heart of our customer base
This is a high-impact opportunity to lead our Commercial Technical Success Management (TSM) team across the EMEA and APAC this role you will take direct ownership of the strategy for our 0$100k ACR segment ensuring that hundreds of growing businesses achieve rapid time-to-value (TTV) and long-term success with our platform.
You will enjoy the autonomy to scale a regional hub while acting as a vital partner to our Commercial Account Executive (AE) managers. This is a position for a servant leader who thrives in a fast-paced environment and wants to play a defining role in stopping churn through innovation and technical excellence.
What youll do
- Lead & Scale: Manage and grow regional hubs in EMEA and APAC delivering a rapidly expanding catalog of services that drive product adoption and customer satisfaction.
- Innovate the Workflow: Act as a pioneer for the team by implementing new AI and Automation tools into procedures to accelerate TTV and proactively mitigate churn.
- Strategic Partnership: Partner closely with Commercial Sales leadership to engage with existing customers aligning technical success with business goals.
- Drive Resolution: Act as the ultimate point of escalation for account issues coordinating across Technical Support Sales and Engineering to ensure swift resolution.
- Mentor & Develop: Build and motivate a high-performing team of TSMs focusing on professional growth empowerment and a culture of continual improvement.
- Thought Leadership: Contribute to the broader organizations vision for business transformation and the evolution of the customer experience.
This role requires
- Proven Management: Direct experience leading technical customer success professional services or technical account management teams within a SaaS environment.
- Operational Architect: The ability to design and deliver support models that scale with growth while remaining aligned with specific customer segments.
- Technical Fluency: A strong understanding of modern web/mobile application architecture and the ability to speak the language of technical customers.
- Commercial Acumen: A deep understanding of value drivers in recurring revenue business models and how to translate technical milestones into ROI.
Bonus points if you have
- Global Perspective: Experience managing distributed teams across diverse cultural and commercial landscapes in EMEA and APAC.
- Service Delivery Roots: A combined background in technical architecture and post-sales service delivery.
- Agility: A track record of learning and adapting quickly within high-growth dynamic environments.
Please note that visa sponsorship is not available for this position.
Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.
Our hiring process
In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.
Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.
Review our Applicant Privacy Notice at Experience:
Manager
Key Skills
- Forecasting
- Hyperion
- Cost Management
- Construction Estimating
- QlikView
- Bus Driving
- Analysis Skills
- HubSpot
- Salesforce
- Market Research
- negotiation
- Financial Planning
About Company
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