Travel Data Center Technician II

Data Center Technician II will deliver and configure network infrastructure equipment services and solutions needed to support client networking systems and environments. Perform day-to-day field installation configuration service preventive maintenance and decommission of dedicated and shared data infrastructure such as computers network equipment and/or other telecommunications and network devices.

The Role requires 100% travel which means you will be expected to travel full-time to client sites project locations or other business-related destinations as directed by the company. Your primary work location will be on-site at assigned locations and you may not have a fixed office location.

Primary Roles & Responsibilities

• On-site support at client premises performing tasks such as hardware software and network troubleshooting server imaging deployment configuration rebuilding and decommissioning.
• Physically install configure and test network assets (i.e. switches routers firewalls network tools & testing devices) in network closets and data center network cabinets.
• Employ appropriate troubleshooting techniques for network performance issues.
• Ensure the data network and all related equipment are in optimal working condition.
• Perform network closet clean-up switch port optimization and survey work as needed.
• Utilize network monitoring software tool during maintenance windows to ensure that all monitored network equipment is functioning in accordance with our clients standards and SLAs both before and after changes are made.
• Perform day-to-day installation configuration service preventive maintenance and decommission of advanced services such as:

Wireless:

• Install equipment and maintain Wireless Access Points WIFI Systems wireless router and other infrastructure and technologies to provide wireless communications capabilities across clients networks and data computing infrastructure.
• Perform incidental and preventative maintenance on Wireless Access Points and Wi-Fi equipment.

Physical Security and Access Control:

• Install and service CCTV and Access Control.
• Survey and plan wire runs to maximize material efficiency and safety.
• Measure install and pull wires through conduits for all circuitries.
• Diagnose installation failures and identify necessary repairs.
• Complete work orders for moves adds changes (MAC) deletions and repairs in one or more product lines.
• Propose and implement hardware and software upgrades that will improve the performance and reliability of the network system.
• Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
• Receive plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.
• Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently.
• Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll work order progress & completion time and materials for client SLAs etc.
• Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions taking appropriate action and/or complying with OSHA regulations.
• Request equipment and supplies for the purpose of maintaining inventory and ensuring the availability of required items as required.
• Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meeting SLAs.
• Transport a variety of items (e.g. tools equipment supplies etc.) for the purpose of ensuring the availability of materials required at the client site.
• Attend meetings workshops training and seminars for the purpose of conveying and/or gathering information required to perform job functions.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Perform other duties as assigned by management.

Education/Experience Requirements:

• Associate degree or Certification in technology services/technical discipline or equivalent work experience.
• Minimum 2 yearsdata networking experience in field service data center or related IT technician environment.
• Industry and manufacturer specific certifications preferred (examples: A Server Network Microsoft Certifications).
• Advanced knowledge of critical infrastructure components such as racks labeling commercial UPS switches routers and terminal servers.
• Experience setting up and troubleshooting many of the following technologies: Principles of networking (layers 2 and 3); Virtual private networks IPsec and/or SSL; Network routing protocols (BGP OSPF and MPLS); Enterprise/carrier-class routers and switches; Firewalls and access control lists.
• Proven skills and working knowledge of multiplexes network topology frame relay fractional T-1 SONET Network Technology ATM Private Line and Data applications.
• Experience in using a laptop to set configurations on equipment such as routers switches and other components of an IP Network.
• Proven ability to make software changes (upload download & SW regression) and install new software and hardware into various devices such as PCs routers servers etc.
• Day-to-day field installation configuration service preventive maintenance and decommission experience of advanced services such as:
• Wireless manufacturer-specific experience and/or certifications preferred (examples: CommScope Corning JMA Wireless Cisco Aruba Anritsu certifications EXFO certifications PIM certifications etc.).
• Physical security manufacturer-specific experience and/or certifications preferred (examples: Axis Sony Pelco Assa Abloy RCI Securitron etc.)
• Strong customer/client service orientation with effective communication and interpersonal skills including tact and diplomacy.
• Mechanical aptitude with the ability to read blueprints architectural mechanical and electrical documents.
• Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision punctual and present for work informing appropriate individuals when work will not be completed in agreed-upon time frame.
• Valid drivers license and ability to safely drive company vehicles.

Physical Requirements:

• Heavy Work: May frequently exert force equivalent to lifting up to approximately 50 pounds and/or occasionally exerting force equivalent to lifting up to approximately 100 pounds.
• Vision: Requires the ability to perceive the nature of objects by the eye.
• Near Acuity: Clarity of vision at 20 inches or less.
• Midrange: Clarity of vision at distances of more than 20 inches and less than 20 feet.
• Far Acuity: Clarity of vision at 20 feet or more.
• Peripheral: Ability to observe an area that can be seen up and down or left and right while eyes are fixed on a given point.
• Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are.
• Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus.
• Color Vision: Ability to identify colors.
• Speaking/Hearing: Possesses the ability to give and receive information through speaking and listening skills.
• Motor Coordination: While performing the duties of this job the incumbent is regularly required to sit; use hands to finger handle or feel objects tools or controls; and reach with hands and arms. The incumbent is frequently required to stand and walk. The incumbent is occasionally required to climb or balance and stoop kneel crouch or bend.

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