"Genesys Cloud CX Developer Lead"

Weehawken, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Required Skills

Design configure and implement solutions using Genesys Cloud CX including routing IVR flows queues user and role management integrations and analytics.
Lead and manage end-to-end migration projects from legacy platforms (such as Avaya Cisco Genesys Engage Amazon Connect) to Genesys Cloud CX.

At least 3 years of experience working with Genesys Cloud CX.
In-depth knowledge of Architect Routing outbound and digital channels workforce management quality management and API integrations.
Demonstrated experience with contact center migration projects from design through to deployment.
Experience with API integrations OAuth event notifications and data actions.
Strong understanding of telephony concepts including SIP SBCs trunking codecs and call flows.
Ability to work effectively in fast-paced migration projects with cross-functional teams.
Genesys Cloud CX certifications: Professional Developer Architect.
Experience migrating between multiple CCaaS platforms.

Required Skills Design configure and implement solutions using Genesys Cloud CX including routing IVR flows queues user and role management integrations and analytics. Lead and manage end-to-end migration projects from legacy platforms (such as Avaya Cisco Genesys Engage Amazon Connect) to Gene...