Design user interface and the visual and user-experience elements of digital products through research testing planning and iteration
Job PurposeDesign user interface and the visual and user-experience elements of digital products through research testing planning and iteration. Translate high-level requirements into interactive designs and transform them into attractive intuitive and functional user interfaces.
ResponsibilitiesDesign and Conceptualization- Work effectively with cross-functional teams to conceptualize products and services leveraging data to drive original design ideas and decisions using Brand CI
Customer Experience Mapping- Lead implementation and performance of techniques such as voice of the customer initiatives journey mapping and qualitative touchpoint analysis to identify customer pain points challenges and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions
Customer Needs/Experience Research- Complete research and analyze data to develop and/or support a sound understanding of customer segments trends needs and expectations
Product and Solution Development- Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems
Internal Client Relationship Management- Contribute to the management of partnering relationships with internal clients building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans
Improvement / Innovation- Identify shortcomings and suggest improvements to existing processes systems and procedures then deliver a plan for a small element of a change management program with guidance from a project/program manager
- Customer Experiences Implementation
- Support the implementation of differentiating customer experience initiatives tools and processes including customer experience testing
Personal Capability Building- Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development attending conferences and reading specialist media
Behavioral Competencies- Balances Stakeholders Anticipates and balances the needs of multiple stakeholders engaging effectively and providing win-win solutions
Manages Complexity Makes sense of complex high quantity and sometimes contradictory information to effectively solve problems - Cultivates Innovation Creates new and better ways for the organization to be successful encourages creativity and builds upon new solutions collaboratively
- Drives Results Consistently achieves results establishes bold goals and demonstrates tenacity to complete initiatives timely
- Action Oriented Takes on new opportunities and tough challenges with urgency energy and enthusiasm
- Nimble Learning Learns through experimentation leveraging successes and failures to improve solutions
- Decision Quality Makes good and timely decisions demonstrating strong judgment and knowing when to escalate
- Ensures Accountability Holds self and others accountable to meet commitments and deliver results
- Interpersonal Savvy Relates openly and comfortably with diverse groups building productive relationships
- Being Resilient Rebounds from setbacks maintains composure and acts as a role model in difficult situations
- Business Insight Applies knowledge of business and the marketplace to advance organizational goals
Skills- Interaction Design Apply comprehensive knowledge act independently and guide/train others
- Prototyping Apply comprehensive knowledge act independently and guide/train others
- Information Architecture Apply comprehensive knowledge act independently and guide/train others
- Computer Skills Support business processes using standard office software and design tools while guiding others: Microsoft Office Adobe
- Suite (XD Illustrator Photoshop) Zeplin Figma Sketch InVision Axure Miro
- Assessment Use data analysis to draw conclusions and make recommendations guiding others
- Verbal and Written Communication Apply knowledge to communicate ideas effectively guiding others
- Market Research and Analysis Provide guidance on research to understand market conditions and facilitate success
- Planning and Organizing Provide guidance to plan organize and prioritize activities efficiently
Methodical attention to detail
Education- Matric / Grade 12 / SAQA Accredited Equivalent (Essential)
- Relevant design-related qualification (degree / diploma / certificate) (Essential)
Experience- 5 or more years UX/UI design experience (Essential)
- Experience in the Financial Services industry (Advantageous)
Required Experience:
Senior IC
Design user interface and the visual and user-experience elements of digital products through research testing planning and iterationJob PurposeDesign user interface and the visual and user-experience elements of digital products through research testing planning and iteration. Translate high-level ...
Design user interface and the visual and user-experience elements of digital products through research testing planning and iteration
Job PurposeDesign user interface and the visual and user-experience elements of digital products through research testing planning and iteration. Translate high-level requirements into interactive designs and transform them into attractive intuitive and functional user interfaces.
ResponsibilitiesDesign and Conceptualization- Work effectively with cross-functional teams to conceptualize products and services leveraging data to drive original design ideas and decisions using Brand CI
Customer Experience Mapping- Lead implementation and performance of techniques such as voice of the customer initiatives journey mapping and qualitative touchpoint analysis to identify customer pain points challenges and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions
Customer Needs/Experience Research- Complete research and analyze data to develop and/or support a sound understanding of customer segments trends needs and expectations
Product and Solution Development- Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems
Internal Client Relationship Management- Contribute to the management of partnering relationships with internal clients building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans
Improvement / Innovation- Identify shortcomings and suggest improvements to existing processes systems and procedures then deliver a plan for a small element of a change management program with guidance from a project/program manager
- Customer Experiences Implementation
- Support the implementation of differentiating customer experience initiatives tools and processes including customer experience testing
Personal Capability Building- Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development attending conferences and reading specialist media
Behavioral Competencies- Balances Stakeholders Anticipates and balances the needs of multiple stakeholders engaging effectively and providing win-win solutions
Manages Complexity Makes sense of complex high quantity and sometimes contradictory information to effectively solve problems - Cultivates Innovation Creates new and better ways for the organization to be successful encourages creativity and builds upon new solutions collaboratively
- Drives Results Consistently achieves results establishes bold goals and demonstrates tenacity to complete initiatives timely
- Action Oriented Takes on new opportunities and tough challenges with urgency energy and enthusiasm
- Nimble Learning Learns through experimentation leveraging successes and failures to improve solutions
- Decision Quality Makes good and timely decisions demonstrating strong judgment and knowing when to escalate
- Ensures Accountability Holds self and others accountable to meet commitments and deliver results
- Interpersonal Savvy Relates openly and comfortably with diverse groups building productive relationships
- Being Resilient Rebounds from setbacks maintains composure and acts as a role model in difficult situations
- Business Insight Applies knowledge of business and the marketplace to advance organizational goals
Skills- Interaction Design Apply comprehensive knowledge act independently and guide/train others
- Prototyping Apply comprehensive knowledge act independently and guide/train others
- Information Architecture Apply comprehensive knowledge act independently and guide/train others
- Computer Skills Support business processes using standard office software and design tools while guiding others: Microsoft Office Adobe
- Suite (XD Illustrator Photoshop) Zeplin Figma Sketch InVision Axure Miro
- Assessment Use data analysis to draw conclusions and make recommendations guiding others
- Verbal and Written Communication Apply knowledge to communicate ideas effectively guiding others
- Market Research and Analysis Provide guidance on research to understand market conditions and facilitate success
- Planning and Organizing Provide guidance to plan organize and prioritize activities efficiently
Methodical attention to detail
Education- Matric / Grade 12 / SAQA Accredited Equivalent (Essential)
- Relevant design-related qualification (degree / diploma / certificate) (Essential)
Experience- 5 or more years UX/UI design experience (Essential)
- Experience in the Financial Services industry (Advantageous)
Required Experience:
Senior IC
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