SCP Super User
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
Location: Mumbai
You will be responsible to:
- Collaborate closely with Customer and internal teams providing them with the support needed in SCP Implementation
- Ensure internal alignment on implementation timelines and strategies.
- Effectively manage your time and priorities to balance customer service activities.
- Understand customer needs in a way that relevant to Maersk products and solutions to offer optimal support.
- Retain existing customer success metrics as directed.
- Drive SCP implementation execution and customer satisfaction.
- Address any customer pain points promptly.
- Timely resolve issues by leveraging cross functional teams.
- Support SME on SCP migration transformation for each vertical/department especially for Self-migration
- Act as first level escalation of SCP issue.
- Raise enhancement / change requests to SME for identified system issues or changes
- Conduct SCP training and best practice sharing to End Users for each vertical/department
Who we are looking for
- Customer-Centric Approach: Understand and address customer needs.
- Logistics and Supply Chain Experience: Minimum 2 years of relevant industry knowledge.
- Product Understanding: Familiarity with transportation & logistics product features and benefits.
- Presentation and Excel skills: Ability to convey complex information clearly.
- Influencing and Stakeholder Management: Comfortable working across multiple departments in a deadline-driven environment.
- Process-oriented mindset. Active team player self-starter and multitasker who can quickly adjust priorities
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Key Skills
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
