Digital Consumer Experience SR Manager
Share
Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
- Join the team behind iconic brands like Huggies Kleenex Cottonelle Scott Kotex Poise Depend and Kimberly-Clark Professional. At Kimberly-Clark its all here for youinnovation growth and the chance to make a real impact.
Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World and that takes a certain kind of person and teams who care about making a difference. Here youll bring your professional expertise talent and drive to building and managing our portfolio of iconic ground-breaking this role youll help us deliver better care for billions of people around the world. It starts with YOU.
In this role you will:
- Define and execute the enduser services strategy aligned with digital workplace infrastructure and security roadmaps.
- Establish global service standards operating models KPIs and SLAs for enduser infrastructure services.
- Ensure services meet experience availability performance and compliance expectations across regions.
- Own endtoend service delivery for enduser infrastructure services including incident problem change and service request management.
- Lead operational reviews root cause analysis and corrective actions for highimpact or recurring service issues.
- Ensure operational readiness for platform upgrades service transitions and enterprisewide initiatives.
- Oversee services supporting enduser computing workplace technologies virtual desktop services collaboration enablement and executive/critical user support.
- Partner with engineering and EUX teams to ensure smooth lifecycle management standardization and modernization of services.
- Champion consistency reliability and usability across all enduser touchpoints.
- Drive improvements in employee experience through service analytics automation selfservice and proactive support models.
- Leverage insights from incidents feedback and usage data to reduce friction and improve service outcomes.
- Support adoption of AIenabled support and operational tooling where appropriate.
- Lead strategic relationships with managed service providers OEMs and outsourcing partners delivering enduser services.
- Ensure vendor performance financial accountability and continuous improvement.
- Coordinate globally distributed providers to deliver a unified followthesun support experience.
- Lead coach and develop a globally distributed team of managers service leads and partners.
- Act as a senior point of contact for enduser service performance risks and improvement initiatives.
- Communicate service health trends and outcomes to senior leadership with clarity and transparency.
About You
You perform at the highest level possible and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability inclusion wellbeing and career development.
In one of our professional roles youll focus on winning with consumers and the market while putting safety mutual respect and human dignity at the center.
To succeed in this role you will need the following qualifications:
Required Qualifications
- 8 years of experience in Digital Marketing Technology or Omnichannel Strategy.
- Proven experience leading global digital initiatives and working with distributed teams across markets.
- Strong expertise in SEO including emerging trends such as AEO/GEO.
- Strong background in Social Commerce especially TikTok.
- Advanced English for executive storytelling and stakeholder management.
- Ability to engage in technical & functional discussions (EMS integrations digital platforms).
- Strong influencing skills and experience engaging senior business stakeholders
- Data-driven mindset with the ability to connect digital pillars into an integrated strategy.
- Experience leveraging Generative AI for content and campaigns
Preferred Qualifications
- Prior experience in digital agencies (highly valued).
- Background in CPG/consumer goods
- Exposure to eCommerce Technology stacks (PDP digital shelf retailer media).
- Experience working with Asian markets (India preferred).
- Experience driving digital product innovation.
Led by Purpose. Driven by You.
Total Benefits
We believe that our employees are our greatest asset and were committed to providing them with the resources they need to be successful. If youre looking for a rewarding career with a company that cares about its employees then Kimberly-Clark is the place for you.
Flex That Works at Kimberly-Clark
We believe great work happens when people come together with purpose. Thats why we offer a flexible work model that blends remote work with intentional in-person collaboration helping you connect grow and innovate while maintaining the balance you value.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime please check out the careers website.
And finally the fine print.
For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world which is why we seek to build a workforce that encompassesthe experiences of our you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.
Employment is subject to verification of local policies.
Primary Location
Buenos Aires - ITS Design CenterAdditional Locations
Sao Paulo OfficeWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeRequired Experience:
Manager
Key Skills
About Company
Since 1872, we’ve had the foresight to find new ways to make lives better. From creating new categories to starting new conversations, we are constantly innovating our products and our practices to serve and care for the ever-changing needs of the people we touch at all stages.
