Branch Manager

Reports To: COO

Summary

The Branch Manager is responsible for providing strategic leadership and operational oversight for all aspects of branch operations. This role ensures financial performance customer satisfaction and team development aligning with Palmers mission and values. The Branch Manager plays a critical role in driving growth across vehicle sales parts service and customer relationships.

Key Responsibilities

Operational & Financial Leadership

• Own and drive overall branch profitability and departmental performance (Sales Parts Service and Administrative).
• Analyze branch financials and take actions to achieve goals.
• Develop and manage branch operating and capital budgets.
• Oversee facilities equipment and inventory management.

Sales & Market Growth

• Actively participate in and support the sales process for all product lines.
• Conduct regular market analysis to identify opportunities and competitive positioning.
• Support sales staff in achieving revenue goals and customer retention.

Team Development & Culture

• Lead train and develop branch personnel to ensure high performance and engagement.
• Conduct regular departmental leadership meetings to align goals and encourage collaboration.
• Manage personnel decisions including hiring performance feedback and compensation input.
• Promote Palmers core values through daily interactions: Mission Statement We Believe Statement and 8 Feet & Greet principles.

Strategic Planning & Collaboration

• Set and monitor financial and operational objectives in alignment with the companys strategic plan.
• Collaborate with fellow branch managers and corporate departments to ensure alignment and best practices.
• Champion continuous improvement and drive change management initiatives as needed.

Business Skills

The candidate has demonstrated a strong set of business skills listed below.

• Resiliency Maintains performance under pressure or after setbacks.
• Customer Focus Anticipates and exceeds customer expectations.
• Leadership Inspires guides and develops team members to achieve results.
• Resiliency Maintains performance under pressure or after setbacks.
• Accountability --Takes ownership of responsibilities and outcomes.
• Problem Solving Analyzes issues and implements practical solutions.
• Time Management Prioritizes tasks effectively and meets deadlines.
• Teamwork Collaborates with others to achieve branch and company goals.
• Strategic Thinking Plans for future business needs and market conditions.
• Development & Coaching Invests in the growth and success of employees.
• Negotiation & Influence Builds consensus and positive outcomes with internal and external stakeholders.
• Adaptability Responds flexibly to changing business conditions.

Behaviors

Individual needs to have the following behaviors for superior job performance.

• Competitive - The job requires assertiveness and a will to win in dealing with highly competitive situations.
• Interaction - The job requires frequent communication and engagement with others.
• People-Oriented - The job requires building rapport with a wide range of individuals.
• Customer-Oriented - The job requires identification and fulfillment of customer expectations.
• Urgency - The job requires decisiveness quick response and fast action.
• . Following Policy - The job requires adhering to rules regulations or existing methods.

Qualifications and Other Requirements

Bachelors degree in business management or related field preferred.

10 years of leadership experience ideally within truck/vehicle dealership operations.

Proven ability to lead cross-functional teams and manage multi-department operations.

Strong financial acumen and experience with budgeting and profitability analysis.

Excellent communication interpersonal and organizational skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Mobility: Ability to move around the office or different locations.
• Vision/Hearing: adequate eyesight and visual acuity to work with computers and read documents. Hearing to communicate with coworkers customers and vendors.
• Manual dexterity: ability to operate computers keyboards and other technical equipment.
• Lifting: Ability to lift and move anything from 25-50 lbs.
• Driving: Ability to drive to various locations.
• Work with a strong organization summarized below:

Benefits

Palmer Trucks is a family-owned company with 60 years of success treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.

Individual spouse and family coverage. Multiple products are affordable and provide value for you and your family.

Health and Wellness Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Supplemental Products like Long-Term Disability

Financial stability and retirement preparedness:

401(k) With a Company Match

Retirement Planning Assistance

Financial Guidance and Education

Paid Time Off:

Full-time employees enjoy paid holidays personal time and vacation based on length of service

Resources when we face major challenges and life events:

Life Insurance Critical Illness and Other Products

Bereavement and Employee Assistance Program

Mental Health Resources Readily Accessible and Without Stigma

Paid Training and Tools Assistance to do the job right

Job Posting Information

This position is with an immediate start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact:

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race color national origin religion sex (including pregnancy) age (40 or older) disability veteran status or any other legally protected category.

Paid Training and Tools Assistance to do the job right.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio Indiana Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success Palmer Trucks has grown to a team of more than 650 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time a paramount need exists to keep the industry moving forward 24 hours a day 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industrys unique time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for of this philosophy we develop and nurture long-term valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business and these core values are what keep customers returning year-after-year and are what have kept us On the Road Since 1965.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race color national origin religion sex (including pregnancy) age (40 or older) disability veteran status or any other legally protected.

Revised June 9 2025