Residential Operations Administrator UNSW Student Accommodation

Employment Type: Full Time Permanent

Remuneration: $% super (level 5)

Location: Kensington UNSW Campus

Why Your Role Matters

The Residential Operations Administrator plays a key role in ensuring the safe efficient and student-centred operation of UNSWs Colleges Apartments and AGSM. This position provides comprehensive operational oversight and administrative support across multiple buildings within the Student Accommodation portfolio including support for the Off-Campus Accommodation Services team.

While the role may occasionally support reception it is primarily a back-of-house operational position.

Reporting to the Supervisor Operations (Accommodation) you will work closely with teams across Accommodation Services Estate Management Finance IT Security and the UNSW Smart Centre. This role has no direct reports.

Learn more about UNSW Student Accommodation: Responsibilities

Act as the first point of contact for resident welfare safety and operational incidents including initial risk assessment escalation and coordination with relevant teams

Manage and track incidents using systems such as StarRez and Salus to ensure timely follow-up and continuous improvement

Coordinate maintenance and cleaning requests with Estate Management and contractors prioritising based on safety and operational risk

Lead workplace and room safety inspections ensuring hazards are identified addressed and accurately recorded

Oversee compliance processes including WHS follow-ups and contractor coordination

Administer operational systems (e.g. parcel lockers laundry Smartsheet My School Connect) to ensure smooth service delivery

Support financial processes including checkout charges billing data and reporting to Finance

Generate and analyse operational reports to identify trends and support data-driven decision-making

Build and maintain strong relationships with internal teams and external stakeholders

Communicate clearly with residents regarding maintenance safety updates and operational matters

Coordinate planning and delivery of check-in and check-out periods

Conduct regular key audits to maintain security and accountability across residences

About You

You ideally bring experience in facilities asset or operational management and are passionate about creating safe well-run environments for students. You will also demonstrate:

Experience managing incidents risk assessments and compliance processes in residential or similar settings

Excellent communication skills and the ability to build rapport with diverse stakeholders

Demonstrated organisational and time management skills with the ability to manage competing priorities

Previous administrative experience with understanding of financial processes including exposure to invoice management and expenditure tracking

Sound judgement and problem-solving skills with the ability to apply initiative in varied situations

A commitment to customer service and continuous improvement

Knowledge of WHS responsibilities and willingness to undertake relevant safety training

Experience in university accommodation (highly desirable) including exposure to residential life or student engagement programs

Flexibility to work across different student residences as required

Mandatory requirements:

Valid NSW Working with Children Check (WWCC)

Current Police Check

Full Drivers Licence (required to travel between residences using a company vehicle)

The role is 5 days a week based on campus Monday to Friday. Working hours will either be 8AM to 4PM 9AM to 5PM or 10AM to 6PM. There is no weekend or evening work.

Candidates will need to have valid working rights this role is not available for sponsorship.

Recruitment process: Please submit your resume and a cover letter addressing bringing your resume to life and telling us why you think you are a suitable candidate for the role.

Applications close:14 April 11.55PM

Get in Touch (for job related queries only applications will not be accepted if sent to the contact listed): Anne de Voronine

Applications cannot be accepted if sent directly to the contact listed

UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Pre-Employment Checks Aligned with UNSWs focus on cultivating a workplace defined by safety ethical conduct and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks: -

National and International Criminal history checks

Entitlement to work and ID checks

Working With Children Checks

Completion of a Gender-Based Violence Prevention Declaration

Verification of relevant qualifications

Verification of relevant professional membership

Employment history and reference checks

Financial responsibility assessments/checks.

Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.