Senior Manager, Loyalty Product Development & Management (Digital Products)

JOB SUMMARY

The Sr. Manager LoyaltyProduct Development & Management (Digital Products) will be a key contributor in development of new and management of existing consumer-facing Loyalty digital products (e.g. Points Purchase Program Air Car Points Transfer and Eat Around Town).

Day-to-day management of digital products includes working with cross-discipline teams (e.g. Loyalty Marketing Finance Global Technology) to achieve product goals drive growth through product optimization and maintain key vendor relationships. New product evaluation development and management will require a strong capacity for market research competitive analysis strategy setting business case development and product activation in a fluid environment characterized by considerable ambiguity.

Success in this role requires strong strategic thinking attention to detail an ability to consolidate and synthesize key information for senior leaders and a willingness to be tested on complex projects and initiatives.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration Hospitality Management or related major; or equivalent experience.
• 5 years experience in the hospitality industry loyalty or relevant consulting marketing product development/management experience demonstrating progressive career growth and a pattern of exceptional performance.
• Demonstrated ability to coordinate multi-disciplinary teams to deliver complex projects on-time and within budget.
• Experience with program management including governance and reporting process design risk escalation/resolution and design/facilitation of strategic working sessions.
• Proven experience introducing and implementing cutting edge ideas; conception through final delivery.

Preferred

• Master in Business Administration (MBA)

CORE WORK ACTIVITIES

Product and Strategy Leadership

• Communicates program results and key trends to senior management.
• Regularly researches the loyalty market competitive activities and an overall program performance to ensure Marriotts products lead the market.
• Support development of strategic initiatives new product evaluation and product management in furtherance of Loyalty strategy.
• Support coordination of cross-functional working teams comprised of senior discipline experts including but not limited to representatives from Global Technology Digital Loyalty Operations Global Operations Global Brands Human Resources Cards Finance Customer Experience CEC to meet project objectives.
• Develop presentations related to the project execution/status new product evaluation and Digital Product management for senior management and other key stakeholders (e.g. owners associates customers).
• Provide ongoing monitoring of progress against program and project-level milestones / performance metrics developing and maintaining reporting on these items (and any associated risks/issue) to leadership.

Strategy Execution

• Support initiatives on behalf of the Loyalty organization to drive change within Loyalty and across Marriott International with the following responsibilities:
• Develop/coordinate development of high-quality deliverables and work products in support of the project.
• Monitor and provide constructive feedback on work products produced by other members of the Loyalty Team.
• Participate in review cycles at key milestones & provide perspectives to manager related to project management decisions.
• Actively participate in strategy sessions contributing materially to strategy development
• Support development and activation of complex implementation plans.
• Ensure timely delivery against milestones.

Managing Work Projects and Policies

• Develops specific goals and plans to prioritize organize and accomplish work
• Provides direction and assistance to other teams regarding projects. Determines priorities schedules plans and necessary resources to ensure completion of any projects on schedule.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Thinks creatively and practically to develop execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports presentations etc.

Leading Discipline Team

• Champions leaders vision for product and service delivery.
• Works with peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.
• Makes and executes the necessary decisions to keep work moving forward toward achievement of goals.
• Provides targeted and timely communication of results achievements and challenges to peers and leaders.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.