Computer Technician

The Mount Prospect Public Library is looking for a full-time Computer Technician to work in our IT Department. As an onsite Computer Technician you will have extensive in-person interaction with staff to provide desktop support and with patrons to provide technology assistance. While no two days are the same you will often be problem solving various software and hardware issues setting up staff workspaces and helping patrons with printing issues document formatting and basic technology navigation. The range of tasks will allow for various learning opportunities.

SCHEDULE:Full-time non-exempt. 37.5 hours per week.

Monday throughFriday 11am to 7pm
Approximately once every 4 weekends:Saturday 9am to 5pm& Sunday 10am to 5pm

SALARY:$41550 per year

BENEFITS

Medical dental vision and life insurance benefits are offered. Part of the total compensation package also includes paid time off benefits (holidays vacation time personal days and sick leave) participation in the Illinois Municipal Retirement Fund (IMRF) pension plan 457 retirement savings plan pet insurance and a commuter transit benefit.

PURPOSE

Under the direct supervision of the Computer Services Supervisor the Computer Technician is responsible for installation preventative maintenance and minor repair of all computers and their peripherals and miscellaneous office equipment. Performs on-call computer help desk duties for library staff and patrons involving computer hardware applications and office equipment.

SUMMARY OF DUTIES:

1. First Line Technology Support (approx. 50%)
2. Equipment Maintenance (approx. 35%)

Other non-essential job duties may include special projects and various departmental tasks.

JOB RESPONSIBILITIES

First Line Technology Support

• Assists in diagnosing computer and local area network problems
• Performs on-call help desk duties for Library staff and patrons involving computer hardware applications and office equipment
• Aids staff in the use of equipment and software
• Assists patrons in the use of equipment items in the public service area
• Performs basic computer and office equipment troubleshooting in the public service area

Equipment Maintenance

• Assists in with maintaining computer and various office equipment supplies
• Assists with network and Internet maintenance duties
• Installs communication and computer cabling
• Installs configures and tests computer software and updates
• Performs and coordinates routine maintenance of computers peripherals and upgrades including but not limited to network adapter cards video cards disk drives and various interface cards
• Performs physical maintenance on all computers keyboards monitors disk drives printers peripherals and various office equipment
• Prepares delivers and picks up equipment that is sent out of the building for repair

Special Projects

• Lead technician on projects as assigned
• Remains aware of new technologies which have application to library operations

Other

• Attends appropriate meetings workshops and seminars
• Serves on committees as assigned
• Other duties as assigned

EDUCATION TRAINING AND EXPERIENCE

1. High school diploma (or equivalent education and/or work experience) is required
2. Minimum of two years experience in computer maintenance.
3. College/technical training in computer science preferred.
4. Ability to drive Library van and have a valid Illinois drivers license preferred.

KNOWLEDGE SKILLS & ABILITY

Knowledge & Ability

1. Ability to access input and retrieve data from the computer
2. Ability to reach bend push pull grasp lift kneel crouch stoop and carry (up to 50 lbs)
3. Ability to stand for varied lengths of time from 2 - 6 hours
4. Ability to operate a two-way radio and telephone
5. Ability to use ladders as necessary
6. Knowledge of Windows and Microsoft Office applications
7. Knowledge of interactive web applications and email

Behavioral Skills

• Attention to Detail. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges instruments or processes; concentrate on routine work details and organize and maintain a system of records.
• Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
• Continuous Learning. Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.
• Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer needs.
• Initiative. Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
• Systematic Problem Solving. Able to apply systems thinking to generate solutions; focus on process rather than isolated events; obtain multiple assessments of a situation and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions.
• Supporting Diversity Equity and Inclusion. Able to adapt behavior to others styles; interact effectively with people who have different values cultures or backgrounds; optimize the benefits of having a diverse inclusive and equitable workforce.