Villa Host Manager
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Job Location:
Victoria - Seychelles
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and customer-focused Villa Host Manager to join our luxury resort in Seychelles. The ideal candidate will oversee the daily operations of our exclusive villas and the Front Office ensuring exceptional guest experiences and maintaining the highest standards of service.
- Manage and coordinate all aspects of villa operations and Front Office Operations
- Lead train and supervise a team of villa hosts Guest Relations Officers Bellman Telephone Operators Guest Service Agents
- Serve as the primary point of contact for villa guests addressing their needs and requests promptly and efficiently
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Oversee villa inventory maintenance schedules and budget management
- Collaborate with other departments to ensure seamless guest experiences
- Conduct regular inspections to maintain the quality and presentation of villas
- Handle guest complaints and resolve issues in a professional and timely manner
- Implement and maintain standard operating procedures for villa operations and Front Office Operations
- Stay updated on industry trends and competitor offerings to continually improve services
Qualifications :
- Bachelors degree in Hospitality Management Tourism or related field (preferred)
- Minimum 3-5 years of experience in luxury hospitality or villa management
- Proven experience in staff supervision and training
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proficiency in hospitality management software
- Advanced problem-solving and decision-making skills
- Fluency in English; additional languages such as Russian is a plus
- In-depth knowledge of luxury hospitality standards and practices
- Familiarity with Seychelles tourism industry (preferred)
- Ability to work flexible hours including weekends and holidays
- Strong attention to detail and organizational skills
- Commitment to delivering exceptional customer service
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
