Patient Access Representative
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Job Location:
Hiawatha, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
BASIC FUNCTION:
The Registration/Patient Access Clerk arranges for the efficient and orderly registration of outpatients ensuring accurate patient information is collected verifies insurance benefits and eligibility. Maintains the highest standards of customer service excellence to ensure that staff performs all duties according to established customer service standards and that processes are developed to address overall or specific customer needs.
Ensures all incoming telephone calls are promptly and courteously answered and routed to the correct extension within the Hospital. Greets all visitors to the Hospital promptly and courteously. Directing visitors to appropriate areas or obtaining for those who need a wheelchair etc. Participates in the upfront collection process of co-pays co-insurance deductibles and discounts. Arranges for patients to speak with Financial Counselor if needed.
SHIFT DAYS/HOURS:
Full Time 32 Hour Shift 1: Tuesday Friday 7a-3:30p
Full Time 32 Hour Shift 2: Monday 7a-3:30p Saturday & Sunday 7a-7p
This position rotates shift 1 and shift 2 in the Emergency Department.
ESSENTIAL FUNCTIONS:
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Qualifications
QUALIFICATIONS:
Education: High School or GED
Experience: Excellent customer service experience required
Certificates License Registrations: None
Knowledge Skills and Abilities: Organizational verbal interpersonal customer relations mathematical analytical grammar & spelling read & comprehend written instructions and follow verbal instructions. Knowledge of Microsoft Products. Knowledge of Medical Terminology beneficial. Manage stress appropriately make decisions under pressure manage anger/fear/hostility/violence of others appropriately handle multiple priorities work alone.
Physical: Sedentary work
INTERPERSONAL RELATIONSHIPS:
Supervision Received: None
Supervision Exercised: Manager of Patient Engagement
Other:
EXPOSURE TO HAZARDS: Potential electrical shock.
To reduce job hazards this position is responsible for wearing PPE during job functions. PPE can include: gloves gown/coat shoe covers head/face eye and ear protection. Each job function requires a different level of PPE individuals receive initial and annual training to identify the appropriate level of PPE required
No known job hazards.
EQUIPMENT USED: Computer 10key
Required Experience:
Unclear Seniority
