Student Financial Services Representative .

Widener University is currently seeking a Student Financial Services Representative in the Office of the Bursar/Enrollment Services. Reporting to Associate Bursar this role is responsible for assisting all University students and staff with transactions for Financial Aid Bursar Registrar One addition the Student Financial Services Representative is responsible for answering a wide variety of questions posed by potential and current students staff faculty and visitors to the University. This position is a full-time in person role.

Reporting to the Associate Bursar the Student Financial Services Representative serves as a primary point of contact for students staff faculty and visitors seeking assistance with Financial Aid Bursar Registrar and One Card services. This role provides front-line support by processing transactions addressing inquiries and delivering accurate timely information across a wide range of student service areas. The Representative plays a key role in creating a positive and efficient service experience.

DUTIES AND RESPONSIBILITIES (including but not limited to):

Essential Duties:

• Provide high quality customer service to all constituents including prospective and current students their families and partners oncampusin-person telephone and virtual contexts. Note that this position requires 100% in-personemployment.
• Upon request review students financial aid process add/drop of classes for the Registrarfacilitatechanges in meal plans and provide other services to support other units on campus in the spirit of student convenience.
• Process in person student and/or departmental cash and check paymentsinto Colleague.
• Advise students staff and special program participantsregardingfinancial status processes procedures and requirements; advise on alternative courses of action and consequences.
• Initiatereviewand update student accounts for financial assessment and payment transactions.
• Prepare and reconcile daily cash receipts for headcashier.

Secondary Responsibilities:

• Assist with administeringstudent employment contracts.
• Receive process and disburse all pertinent Enrollment Management forms.
• Instruct students on Web-based transactions and resolve holds on student records.
• Perform other job-related duties as assigned or directed to support departmental needs and align with the mission values and goals of the Enrollment/Bursars Office and Widener University.

MINIMUM QUALIFICATIONS: (education/training and experience required)

Required:

• High school diploma or equivalent.
• Customer service experience in an office environment.
• Demonstrate significant attention to detail.
• Experience indemonstratingdiplomacytactand confidentiality in dealing with students and faculty.
• Proficiencyin the Microsoft Office Suite (Word Excel Outlook etc.).
• Demonstrate the ability to work in web-based softwareemail communication and effectively Internet use.
• Must be organized flexible and able to handle multiple tasks simultaneously.
• Superior interpersonal skills and excellent oral and written communication skills.
• Ability to interact effectively with students staff faculty and external constituents.

Preferred:

• Experience using Ellucian/Colleague software.
• Customer service experience in higher education especially financial services.
• Experience in front-line service role.

PHYSICAL REQUIREMENTS AND/OR UNUSUAL HOURS:

• Ability to work at a computer for extended periods.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law. Widener University is committed to fostering an inclusive community in which faculty staff and students from a variety of backgrounds cultures and personal experiences are welcomed and can are an equal opportunity employer and are committed to providing equal educational and employment opportunities for all persons without regard to age color national origin race religion disability veteran status sex sexual orientation gender identity genetic information or status as a protected veteran.

Some positions may be eligible for a hybrid or remote work arrangement that may include a partially or fully remote work location consistent with Wideners Flexible Work policy.

Widener University an independent metropolitan doctoral-intensive university connects curricula to social issues through civic engagement. Dynamic teaching active scholarship personal attention and experiential learning are key components of the Widener Experience. Located in Chester PA Wideners main campus is nestled between Philadelphia PA and Wilmington DE with Law Schools located in both Harrisburg and Wilmington. For more information about the university please visit our website at .