Claims Specialist

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:

Individual contributor responsible for the overall management of highly complex Commercial General Liability (CGL) claims. Recognized as a technical expert in the interpretation of complex or unusual policy coverages within the CGL line. Under general management direction works within assigned limits of broad authority on assignments requiring a high degree of technical complexity judgment and coordination. May have regional industry segment or company-wide scope of responsibility within area of specialty.

Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines.
Manages highly complex Commercial General Liability claim investigations including coverage issues liability compensability and damages. Determines when claims should be settled or litigated and implements appropriate resolution strategies. Effectively manages loss costs and claim expenses.
Manages all aspects of investigative activity or litigation on major Commercial General Liability claims including timely and appropriate reserving. Coordinates discovery and litigation strategy with staff counsel and panel attorneys.
Negotiates highexposure and complex Commercial General Liability settlements authorizing payment within scope of authority and ensuring costeffective resolution and timely disbursements.
Coordinates thirdparty recovery with subrogation/salvage unit as applicable.
Provides recommendations to management regarding complex Commercial General Liability claim strategies processes and resolution approaches.
Analyzes claims activity; prepares and presents complex Commercial General Liability claim reports to management internal business partners and clients.
Works closely with attorneys account representatives agents medical providers and insureds regarding the handling and disposition of complex liability claims.
Maintains current knowledge of provincial/federal regulations industry trends and emerging risks impacting Commercial General Liability claims.
Provides guidance and technical direction to less experienced claims staff and supports other functional areas as needed.
Ensures accurate and timely data entry reflecting claim circumstances and information critical to business outcomes.

Skills Knowledge and Abilities
Advanced technical expertise in Commercial General Liability claims including complex coverage analysis and highexposure claim resolution.
Strong knowledge of insurance and claims principles practices and procedures applied in complex and ambiguous liability scenarios.
Advanced analytical and problemsolving skills including the ability to evaluate claims using costbenefit and exposure analysis.
Demonstrated ability to fully comprehend complex claim facts and effectively articulate claim strategy and analysis verbally and in writing to management and business partners.
Strong communication negotiation and presentation skills with the ability to interact effectively with internal and external stakeholders at all levels.
Ability to manage ambiguity exercise sound judgment and resolve unique and challenging Commercial General Liability claims issues.
Proven ability to manage and prioritize multiple complex files and competing projects.
Proficiency with Microsoft Office Suite and other businessrelated software.
Ability to adapt to change and value diverse opinions and ideas.
Ability to implement proactive claim strategies aligned with longterm business goals and objectives.

Education and Experience
Bachelors degree or equivalent experience; professional designation preferred.
Typically a minimum of eight years of claims experience with significant exposure to complex Commercial General Liability claims.

Our Total Rewards philosophy reflects our commitment to building a high-performing inclusive culture where every team member is empowered to grow contribute and thrive. We value the unique strengths and perspectives each individual brings to our business our clients and our communities. The base salary range for this position is $110000 to $135000 complemented by a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. Base salary determinations are based on various factors including but not limited to relevant work experience skills certifications and location. Please note that this posting is for an existing vacancy.

At CNA we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire please inform Human Resources. If a selected applicant requests accommodation during the recruitment process CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicants accessibility needs.