Triage Assistant Argentina

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

As aTriage Assistant yourmain focuswill be operational accuracy speed and consistency. Rather than community engagement your role centers onmonitoring high volumes of incoming social media interactions and routing them correctlybased on established guidelines.

You will play a key role in helping structure and improve processes supporting efforts toautomateworkflowsand scale operations efficiently. This position requires strong discipline punctuality anda high levelof accountability when it comes to deadlines and SLAs.

WHAT YOULL DO

• Perform detailedtriage of social media interactionsidentifyingintent urgency and correct routing paths

• Route comments and messages to theappropriate internalteams based on predefined rules

• Accurately tag categorize and log interactions using internal tools and trackers

• Support moderation byidentifyingspam abusive content or policy violations and escalating when needed

• Ensure all tasks are completedon time strictly respectingdeadlinesand response SLAs

• Monitor incoming comments mentions and direct messages across social media platforms

• Flag potential risks recurring issues or process gaps to senior team members

• Contribute to the creation documentation and continuous improvement of triage and routing processes

• Support data accuracy and consistency across systems through structured data entry

• Collaborate with global teams to ensure alignment on workflows priorities and standards

WHAT YOU BRING

• Up to23 years of experiencein social media digital operations customer support call center or similar roles

• Recently graduated or early-career professional inCommunication MarketingSocial Media Journalism or related fields

• Advanced Englishproficiency(written and spoken) mandatory for daily collaboration with global teams

• Strong attention to detail and ability to work with high volumes of information

• Highlypunctual and deadline-oriented witha strong senseof ownership and accountability

• Comfortable following structured processes while also helping improve andoptimizethem

• Calm professional approach when handling large volumes of requests

• Ability to stay organized and focused in a fast-paced operational environment

GOOD TO HAVE

• Experience usingSprinklror other social media management platforms

• Previousdata entryexperience or work involving structured data handling

• Background incall center or customer support operations especially in high-volume environments

• Interest or experience in process optimization and automation

QUALIFICATIONS

We are looking for a recent graduate or earlycareer professional with strong analytical experience may come from professional roles internships freelancing academic projects or other hands-on social media work.

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.