Guest Services Attendant l Part-Time l Stride Bank Center
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Job Summary
Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.
Position Summary
TheGuest Services Attendantis the primary contact with the guests at the facility. Require to have knowledge of the building and its services also to provide a safe and enjoyable environment for building patrons.
This role will pay an hourly rate of $12.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Provide exceptional customer service to all guests.
- Greet guests and scan tickets as they enter the building or section assigned.
- Usher guests to their seats and provide directional assistance throughout facility.
- Monitor guest conduct and provide assistance to guests.
- Report any unsafe equipment or situations to supervisory staff immediately.
- Perform crowd control management functions.
- Act as a member of the emergency evacuation team by directing guests to emergency exits.
- Monitor emergency exits and assist guests with special needs.
- Move around to various positions/locations based on event needs.
- Hand out materials to guests as needed for events.
- Follow directions for all event procedures and safety standards.
- Provide excellent customer service assistance to internal and external clients.
Qualifications
- High school diploma GED or equivalent preferred.
- Must have a demonstrated ability to function in a fast paced high-pressure environment.
- Exceptional Customer Service experience and skills outgoing and friendly personality required.
- Possess strong interpersonal and communication skills.
- Ability to work both independently and as part of team remaining flexible in role.
- Must have the ability to work flexible schedule including long hours nights weekends and holidays.
Strengthened by our Differences. United to Make a Difference
At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.
Key Skills
About Company
OVG Oak View Group, LLC is an American Global Advisory, Development and Investment Company for Sports and Live Entertainment industries.
