Doula

Under the general direction of the Sr. Research Program Manager or designee the Doula provides comprehensive in-home/telehealth postpartum doula services and newborn care support to families during the postpartum period. This role focuses on delivering high-quality evidence-based care that promotes maternal recovery infant well-being and healthy family adjustment. The Doula works collaboratively with the care team to ensure consistent service delivery and positive client experiences. The position requires in-person client support throughout Central Massachusetts including MetroWest Worcester County and Greater Boston.

• Provide in-home/telehealth postpartum doula services including maternal recovery support emotional support newborn care guidance and infant feeding support.
• Develop and implement individualized postpartum care plans and provide evidence-based education to families.
• Assist with light household tasks to promote rest and recovery and support healthy family adjustment.
• Communicate regularly with the Lead Doula and care team regarding client progress needs or concerns.
• Coordinate referrals and communication with healthcare providers and community resources as directed.
• Maintain accurate timely and confidential client documentation.
• Adhere to established service delivery models workflows and care protocols.
• Participate in team meetings trainings and quality improvement initiatives.
• Identify client concerns service gaps or safety risks and communicate promptly to leadership.
• Provide culturally responsive trauma-informed care to diverse families.
• Comply with organizational policies quality improvement standards and safety requirements and perform other related duties as needed.

REQUIRED:

• High school diploma or GED.
• Minimum one (1) year of related experience in postpartum care maternal health or a related field.
• Postpartum doula training or certification from a recognized organization (e.g. DONA International CAPPA) or equivalent training/experience.
• Knowledge of newborn care and basic lactation support principles.
• Strong organizational and time management skills.
• Excellent written verbal and interpersonal communication skills.
• Proficiency in Microsoft Office (Excel Word PowerPoint).
• Valid drivers license reliable transportation and willingness to travel up to 3040 miles one way.
• Ability to work independently within a collaborative team environment.

PREFERRED:

• Associates degree.
• Experience in healthcare maternal health or community-based services.
• Experience working with diverse family structures and cultural backgrounds.
• Fluency in multiple languages (e.g. English Spanish Portuguese).
• Experience in startup or growth-stage environments.