Dispute Mediation Official

Job Specification

Diploma (NQF Level 6) or Degree (NQF Level 7)

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  Minimum 3 years online gambling or gambling operator related experience.
• Dispute mediation experience advantageous.

Job Description

Objectives of the Role

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  Ensure disputes are recorded investigated and reported in accordance with the approved methodologies working documents and templates and in line with regulatory accreditation and contractual requirements.

Primary Responsibilities

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  Investigation of disputes logged.
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  Determine the validity of disputes logged and applying the appropriate process in response.
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  Alternative Dispute Resolution (ADR) and Self-regulatory (SRS) dispute mediation.
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  Conduct prompt equitable and impartial investigations.
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  Making findings of fact and applying relevant policies laws and regulations to reach a resolution.
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  Drafting ADR reports and engage in written reporting to both players and operators.
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  Administrative duties for the department including invoicing and reporting.
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  Perform ad hoc tasks as and when required.

Required Experience:

Manager